Collections Representative

At Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.

With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.

If you're interested in meaningful work with impact, explore our career opportunities -- from remote-friendly to hybrid and in-person roles -- and join us in our purpose of

Teammate Benefits

As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are - through all of life's stages. We've got you and your family covered with benefits that support your health, finances, and overall wellness.

Our benefits program includes:

Medical, dental, and vision care coverage

Paid time off plan

401(k) Plan

Flexible Spending Accounts

Basic life insurance

Short-and long-term disability coverage

Accident insurance

Teammate Assistance Program

Paid parental leave

Domestic partner benefits

Mental, physical, and financial well-being programs

The anticipated salary range for this position is $15.94 - $17.04 hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

This is a Remote/Work from Home position.

JOB SUMMARY

The collections representative follows-up with insurance companies to resolve unpaid claims.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Researches any overdue account balance that is fully or partially unpaid and follows up by mail and/or phone to insurance carriers or customers on delinquent payments.

Reviews unpaid and underpaid claims. Resubmits or appeals as necessary.

Verifies payment information adjustments to supervisor.

Coordinates collection activities for delinquent accounts by preparing information for external collection agencies or attorneys.

Complies with the Fair Debt Collector Practices Act (FDCPA).

Responds to customer inquiries regarding account status.

Researches customer's accounts thoroughly and documents appropriately.

Resolves discrepancies and prepares adjustments and refunds as necessary.

Ensures that all information regarding collection activity of account is entered accurately into the billing system.

Brings recurring issues to the attention of the department supervisor.

Initiates payments and resubmits bills as necessary.

Pursues patient for payment obligations when insurance defaults as permitted by law or contractual relationships.

Report to work punctually at assigned starting time, and have reliable, consistent attendance

Performs other duties as required.

SUPERVISORY RESPONSIBILITIES

N/A

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

High school diploma is required.

One year of related experience is required.

Certificates, Licenses, Registrations or Professional Designations

N/A

SKILLS, KNOWLEDGE AND ABILITIES

Business Acumen

Problem Solving/Analysis

Communication Proficiency

Personal Effectiveness/Credibility

Computer Skills

Basic skills in Word and Excel

Language Skills

English (reading, writing, verbal).

Mathematical Skills

Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.

Other Skills

PHYSICAL DEMANDS

This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request.

WORK ENVIRONMENT

Work is performed in an office setting with exposure to moderate noise.

TRAVEL

Occasional travel as required.

OTHER INFORMATION

The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual's position.

PLEASE NOTE: This is a remote position which is US-based. This role requires individuals to physically reside and work within the United States. Company systems and equipment are monitored for security and other purposes and removal of Company equipment outside of the United States is not permitted without prior authorization.

If you feel this opportunity could be the next step in your career, we encourage you to apply.

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.

Owens & Minor and Accendra Health are now two separate companies. For a limited time, this career site will provide job opportunities for both organizations. Each job description includes the respective company designation, or you can use the company filter tool at the top of the page to sort the listings. Please ensure you confirm which company you are applying to. We are excited to have you here, and thank you for your interest in Owens & Minor and Accendra Health.

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