Manager, Software Engineering Product Manager (Rapid Response)

* Proven experience in incident management and leading cross?functional teams.* Strong leadership and coordination skills in high?pressure scenarios.* Expertise with ITSM tools like ServiceNow and Jira.* Excellent communication, problem?solving, and decision?making abilities.* Demonstrated success improving incident SLAs through KPI?driven analytics and targeted process improvement.* Proven experience managing Managed Service Agreements and driving vendor accountability for consistent, high?quality delivery.* Experience in Commercial Lines Insurance operations and familiarity with Policy Administration Systems is a huge plus.* Responsible for applying secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.* Partners with leaders to ensure a viable total cost of ownership and ongoing health and wellness of applications.* Assists in the development and implementation of application suite roadmaps through the evaluation of business needs, competitive landscape, technology currency and information security considerations.* Manages risk mitigation controls and provides support for internal and external audits.* Supports the engineering build of the application suite and non technical efforts for the products.* Represents voice of the customer, acts in a forward-facing role to business partners as an active member of a portfolio management team in the advocation of business case development, planning, financial management and evaluation of portfolio.* Hire and develop talent, provide consistent coaching and feedback.* Responsible for delivery availability and resiliency following established operating mechanisms and best practices.We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer,At Nationwide, we find purpose in protecting people, businesses and futures with extraordinary care and weve been doing that since 1926. Our financial strength and caring culture extend beyond our associates into the communities we serve. You really can *feel* the difference at Nationwide, which is why we continue to be named one of the Fortune 100 Best Companies To Work For. Check out why others think we're, too, and let us know

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