Manager, Software Engineering Product Manager (Rapid Response)

If you're passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide's Technology team could be the place for you!

At Nationwide, "on your side" goes beyond just words.

Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care.

This role will work a hybrid schedule coming into the Columbus, Ohio or Des Moines, Iowa office 2 days per week on Mondays & Tuesdays.

Do you excel at driving operational excellence and tackling challenges in real time?

Commercial Lines Solutions (CLS) is seeking a Rapid Response Manager to help us build a resilient, high performing technology environment where uptime is the standard, and every incident becomes an opportunity for growth.

About the Role As our Rapid Response Manager, you'll lead the charge in managing high impact incidents across our application landscape.

You'll oversee a dedicated team of associates and vendor partners, ensuring swift, coordinated responses that minimize disruption and drive continuous improvement.

What You'll Do * Lead 24/7 response for P0 incidents, coordinating resolution efforts.

* Manage P1 incidents with urgency, ensuring effective escalation and communication.

* Leverage AI driven tools and automation to accelerate incident detection, triage, and resolution, improving overall productivity and reducing response times.

* Facilitate post incident reviews, identify root causes, and drive follow up actions to prevent recurrence.

* Serve as the central point of contact during incidents, keeping leadership and impacted teams informed.

* Lead a team of internal associates and vendor partners to ensure seamless incident response.

* Lead and manage offshore teams operating under a Managed Service Agreement model, ensuring alignment, accountability, and consistent delivery.

What You Bring * Proven experience in incident management and leading cross functional teams.

* Strong leadership and coordination skills in high pressure scenarios.

* Expertise with ITSM tools like ServiceNow and Jira.

* Excellent communication, problem solving, and decision making abilities.

* Demonstrated success improving incident SLAs through KPI driven analytics and targeted process improvement.

* Proven experience managing Managed Service Agreements and driving vendor accountability for consistent, high quality delivery.

* Experience in Commercial Lines Insurance operations and familiarity with Policy Administration Systems is a huge plus.

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