Office Manager

Position

Office Manager

Company Overview

Thesalonhype is a full-service salon dedicated to providing exceptional hair, nail, and skincare services to our clients. We pride ourselves on our talented team of professionals, luxurious atmosphere, and commitment to customer satisfaction. We are seeking an experienced Office Manager to join our team and help us continue to grow and thrive.

Job Summary

As the Office Manager, you will be responsible for overseeing the day-to-day operations of our salon. You will work closely with the salon owner and staff to ensure a smooth and efficient operation. Your primary role will be to manage all administrative tasks, maintain records, and provide exceptional customer service to our clients.

Key Responsibilities

Manage all administrative tasks, such as scheduling appointments, answering phone calls and emails, and maintaining client records

Oversee the salon's inventory, ordering supplies and products as needed

Handle financial transactions, including processing payments and managing cash flow

Train and supervise front desk staff, ensuring they provide excellent customer service to clients

Assist with marketing and promotional efforts, including social media management and organizing events

Coordinate with stylists and other staff to ensure a seamless and efficient workflow

Handle any customer inquiries or complaints, resolving issues in a timely and professional manner

Maintain a clean and organized salon environment, ensuring all equipment and supplies are in good working condition

Keep track of employee schedules and time-off requests, ensuring adequate coverage at all times

Create and implement office policies and procedures to ensure smooth operation of the salon

Assist with hiring and training new staff members as needed

Qualifications

High school diploma or equivalent, with at least 2 years of experience in an office management or administrative role

Excellent organizational and time management skills

Strong communication and interpersonal skills

Proficient in Microsoft Office and salon software systems

Experience in the beauty industry is a plus

Ability to work well under pressure and handle multiple tasks simultaneously

Detail-oriented with a strong focus on providing exceptional customer service

Proven leadership skills and the ability to work well with a team

We Offer

Competitive salary and benefits package

Opportunities for growth and advancement within the company

A supportive and positive work environment

Discounts on salon services and products

Ongoing training and development opportunities