Remote Customer Assistance Phone Operations Agent Home Based (USA)

We are currently hiring service-oriented individuals to join our remote team as Customer Assistance Phone Operations Agents. This home-based opportunity is open to U.S. residents who are comfortable assisting customers through inbound phone communication while following defined operational guidelines. The role focuses on accuracy, professionalism, and customer satisfaction.

As a Customer Assistance Phone Operations Agent, you will handle incoming calls from customers seeking general information or routine support. You will follow structured workflows, navigate internal systems, and document all interactions according to guidelines. This position is non-sales and does not involve outbound calling or promotional tasks.

Comprehensive remote training is provided before live calls begin. Training includes communication standards, system navigation, documentation practices, and quality expectations. No prior experience is required, as ongoing support and guidance are provided.

Remote work requires reliability and self-discipline. Candidates must have a distraction-free workspace, dependable internet access, and basic computer knowledge. Clear communication, punctuality, and attention to detail are essential for meeting role expectations.

Scheduling options may vary depending on operational requirements. Both part-time and full-time hours may be available. Many team members enjoy the flexibility and stability of remote work. Consistent and dependable performance may lead to long-term opportunities.

Our remote team culture is built on professionalism, respect, and accountability. Supervisors and team leads are available to provide guidance and assistance. We strive to maintain a structured and supportive remote environment.