Store Operations Supervisor

About the Role

Talpa Supermarkets is seeking a Bilingual Store Operations Supervisor to support daily store operations and help lead a high-performing, customer-focused team. This role partners closely with the Store Operations Manager to ensure smooth operations across departments, strong team engagement, and consistent execution of company standards.

This is a hands-on leadership role with clear growth potential into a Store Manager position. Fluency in both Spanish and English is required to effectively support our employees and customers.

Key Responsibilities

Store Operations & Leadership

Support the Store Operations Manager with daily store operations across departments

Supervise, coach, and motivate associates to deliver excellent service

Step in as Acting Store Operations Manager when the Store Operations Manager is absent

Ensure compliance with company policies, safety standards, and procedures

Team Support & Development

Assist with hiring, onboarding, training, and scheduling

Support performance management, coaching, and corrective action processes

Foster a positive, accountable, and team-oriented work environment

Customer Experience & Merchandising

Ensure high standards of customer service and resolve escalated concerns

Support merchandising standards, promotions, and pricing accuracy

Monitor store appearance, cleanliness, and organization

Inventory & Administrative Support

Assist with inventory control, ordering, shrink prevention, and receiving

Support cash handling, POS processes, payroll inputs, and reporting

Help track sales performance and operational KPIs

Qualifications

Bilingual (Spanish & English) – required

2–4 years of retail or grocery management experience

Strong people leadership, communication, and customer service skills

Experience with inventory management, POS systems, and scheduling

Ability to work flexible schedules, including weekends and holidays

Knowledge of retail safety and loss-prevention practices

High school diploma or GED required (college coursework preferred)

Proficiency in Microsoft Office, especially Excel (basic reporting and analysis)

Why Join Talpa Supermarkets

Competitive hourly pay with advancement potential

Clear path into Store Operations Manager and multi-unit leadership roles

Supportive, people-first culture

Stable, growing grocery organization

Opportunity to make a real impact in the community

Physical Requirements

Ability to stand and walk for extended periods

Ability to lift up to 40 lbs.

Fast-paced retail environment