Service Coordinator

Job Description

Position Overview:

Reporting to the Chief Operating Officer, the Service Coordinator works closely with administrative staff to support families in maintaining stable housing and preventing a return to homelessness. This position requires balancing individual family support with active communication and coordination with community resources. The Service Coordinator also provides assistance to staff as needed, ensuring smooth operations and continuity of services.

Key Job Duties and Responsibilities Include:

Manage the front desk by greeting families, answering phone calls, and performing general office duties such as filing, data entry, and scheduling appointments.

Assist with administrative tasks including correspondence, reports, and presentations.

Utilize computerized systems for data entry and record keeping.

Provide excellent customer service to families and visitors, ensuring sign-in and sign-out procedures are followed.

Support staff with tasks such as new family orientation, room checks, and completing documentation as needed.

Gain an understanding of the support families need to remain housed after leaving shelter.

Develop and maintain a frequency of post-shelter communication with families.

Maintain ongoing communication with landlords to confirm rent payment and address tenancy concerns.

Document all family interactions, stabilization efforts, and changes to check-in schedules in ETO.

Connect families with public and private resources to support housing retention, medical services, and benefits.

Assist with housing search activities and provide mediation between families and landlords, as needed.

Intervene promptly if tenancy is at risk for any reason.

Perform other related duties as assigned

Knowledge, Skills, and Competencies:

Passion for working with economically disadvantaged, culturally diverse, and at-risk families and youth.

Excellent customer service, organizational, interpersonal, oral, and written communication skills.

Ability to manage multiple priorities in a fast-paced environment.

Proficiency in Microsoft Office Suite and data management systems.

Strong attention to detail and accuracy.

Minimum Qualifications:

Bachelors degree in Human Services or related field preferred (case management experience may substitute for a degree).

At least one year of relevant experience, preferably in case management.

Minimum of one year in assessment, advocacy, and case management work in a related field.

Experience working with populations affected by mental illness, developmental disabilities, substance abuse, and/or economic disadvantage.

Preferred:

Bilingual (English/Spanish, English/Haitian Creole, English/Portuguese)

Part-time