Senior Infrastructure Technician

Description

The City of Oxnard’s Information Technology Department is seeking a Senior Infrastructure Technician to support and maintain the City’s enterprise network and technology infrastructure. This position plays a critical role in ensuring reliable, secure, and efficient network operations across all City departments, including public safety, and provides technical leadership in the design, implementation, and support of complex IT systems.

WHAT YOU’LL DO:

Install, repair, and maintain MDCs (Mobile Dispatch Computers) mounted in police cruisers and fire trucks.

Responsible for the physical "health" of the city's network. This involves racking and stacking servers, managing UPS (battery backup) systems to ensure uptime during power outages, and maintaining the neatly structured cabling in network closets across City Hall and other municipal buildings.

Troubleshoot advanced issues with City employees' workstations, including complex software conflicts, hardware failures, or network connectivity issues that require a senior technician's diagnostics.

Assign complex licenses, troubleshooting email routing issues, managing distribution lists, and ensuring single sign-on (SSO) integration works correctly for city staff.

Create the standard system images (the pre-installed software and settings) to set up computers for new hires or upgrade cycles.

Assist in maintaining the network connectivity for security cameras (IP cameras) and badge access door controllers at various city facilities, ensuring physical security systems remain online and recording.

Diagnose connectivity issues across the City’s Wide Area Network (WAN). This could involve troubleshooting a Wi-Fi access point in the Oxnard Public Library, fixing a switch port at the Water Division, or tracing a dead ethernet port at the City Corps offices.

Manage the City’s fleet of city-issued smartphones and tablets (iPads/iPhones) using MDM software. This includes pushing out mandatory security updates, remotely wiping lost devices, and ensuring city data is segregated and secure on mobile hardware.

Assist with checking daily backup logs to ensure critical city data (finance records, permit data, etc.) is successfully backed up.

Act as the "boots on the ground" escort for outside vendors—such as ISP technicians (e.g., Frontier/Spectrum) or specialist cabling contractors—ensuring they install equipment according to City of Oxnard standards and safety protocols.

Payroll/Classification Title: Infrastructure Technician, Senior

SUPERVISION EXERCISED / SUPERVISION RECEIVED:

Receives direction and general supervision from higher-level supervisory staff, as assigned; and may provide technical direction to other IT staff as assigned.

DISTINGUISHING CHARACTERISTICS:

The Senior Infrastructure Technician is responsible for the diagnosis of problems and networks, assisting in the design, planning and coordination of the installation of various data distribution computer networks such as Wide Area Networks (WAN) and Local Area Networks (LAN) and the interconnection of the two for all City departments.

WORK SCHEDULE: The normal work week is Monday through Thursday 8:00am to 6:00pm and alternating Fridays 8:00am to 5:00pm. Depending on the work assignment staff may be assigned to a shift that is outside the standard work hours. In addition, this position may be required to be available to work additional hours in response to peaks in workloads and changes in department needs. The standard work environment varies depending on assignment but is typically either primarily in an office setting or out in the field. The City does not offer hybrid or remote work.

Please note: The Information Technology Department supports public safety personnel including the Police Department on a 24-hour, 7-day-per-week schedule, therefore, the candidate may be required to be on call on a rotating basis, subject to callback. As part of the selection process, applicants will be required to successfully complete a thorough background investigation, which may include a polygraph exam.

Essential Functions

(This class specification represents only the core areas of responsibilities; specific position assignments will vary depending on the needs of the Department.)

Performs network engineering duties in the design, test and support of network architecture and strategy, network standards, logical network design and network server capacity management; assists in the start-up, shut-downs and recoveries from system halts.

Oversees and implements projects, installs and implements operating systems, problem solves data accessing for users and oversees security functions; develops and introduces environmental standards through participation in network design.

Provides technical support and training in the planning and implementation of LAN and WAN office automation and distributed systems; provides technical support and troubleshooting for hardware and software issues, backup procedures and upgrading existing systems.

Performs preventative and corrective maintenance, as necessary, including printers, storage devices, cables, connections and configurations for the support of the city's PC users.

Acts as technical project lead for the installation of LANs and the upgrade of hardware and software on existing networks; acts as a technical resources and liaison for City departments.

Provides technical troubleshooting, problem isolation and assistance with problem resolution for the more complex problems with standard PC LAN hardware and software recommended by Information Services.

Conducts various tests on components, equipment and software during installation to ensure all components are working properly and in accordance with city specifications.

Performs other duties of a similar nature and level as assigned.

Minimum Qualifications

EDUCATION AND EXPERIENCE:

Bachelor’s Degree from an accredited college or university with major coursework in Computer Science, Information Systems, Electronics Engineering, Electrical Engineering, Voice/Data Communications, Public/Business Administration or a related field.

EXPERIENCE:

Four (4) years of progressively responsible experience providing routine to complex technical support on a variety of computer applications, local area networks and/or mid-range computers.

OTHER REQUIREMENTS:

Must be able to effectively communicate in English, both orally and in writing.

General Information

APPLICATION PROCESS:

Submit NEOGOV/Government Jobs on-line application.

Complete and submit responses to the supplemental questions, if required.

Upload resume, cover letter, proof of degree (transcript), or other requested documents.

Your application may be rejected as incomplete if you do not include the relevant information in the online application and include the information only on the resume. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted. Cover letters and/or optional resumes are not accepted in lieu of a completed application.

The list of qualified candidates established from this recruitment may be used to fill other full-time, part-time, and temporary assignments. There is currently one (1) full-time vacancy within the Information Technology Department.

Selected candidate(s) must pass a thorough background investigation.

UNION MEMBERSHIP: Positions in this classification are represented by the Service Employees International Union (SEIU).

NOTE: For most positions, the City of Oxnard relies on office automation (Microsoft Office/Google) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.

Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all positions.

Employees are required to participate in the City's direct deposit plan and are paid on a bi-weekly basis.

This position requires a 12 month probationary period.

Pursuant to California Government Code Section 3100, all public employees are required to serve as disaster service workers subject to such disaster service activities as may be assigned to them.

EQUAL OPPORTUNITY: The City of Oxnard is an Equal Opportunity Employer and welcomes applications from all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, medical condition, disability or sexual orientation.

REASONABLE ACCOMMODATION: The City of Oxnard makes reasonable accommodation for individuals/people with disabilities. If you believe you require special arrangements to participate in the testing process, you must inform the Human Resources Department in writing no later than the filing date. Applicants who request such accommodation must document their request with an explanation of the type and extent of accommodation required.

LEGAL REQUIREMENT: On the first day of employment, new employees must provide proof of citizenship or documentation of legal right to work in the United States in compliance with the Immigration Reform and Control Act of 1986, as amended. The City participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, please contact DHS. dhs.gov/e-verify

If you have any questions regarding this recruitment, please contact Vivian Morales at .

NOTE: The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice.