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Service Desk Analyst

San Ramon, CA
January 13, 2021


Duration: 6months

Description: Skills and Eexperience

1-2 years experience as a Service Desk Consultant

There Service Desk Agent provides a single point of contact to resolve or escalate various computer related issues and /or incidents.

The Candidate / Agent manages requests via service desk software that tracking, follow-up and closure of incidents

• Handles situations which may require adaptation of response or extensive research according to customers' response.

• Ensures response and resolution time objectives(Service Level Agreement / OLAs) are met

• Mentor other service desk analysts, serve in team lead role and supervise them

• Offline security or other complex requests/incidents

Education and Experience equally evaluated for relevance

Key Skills: Service Desk Consultant