Description: Skills and Eexperience
1-2 years experience as a Service Desk Consultant
There Service Desk Agent provides a single point of contact to resolve or escalate various computer related issues and /or incidents.
The Candidate / Agent manages requests via service desk software that tracking, follow-up and closure of incidents
• Handles situations which may require adaptation of response or extensive research according to customers' response.
• Ensures response and resolution time objectives(Service Level Agreement / OLAs) are met
• Mentor other service desk analysts, serve in team lead role and supervise them
• Offline security or other complex requests/incidents
Education and Experience equally evaluated for relevance
Key Skills: Service Desk Consultant