Data Quality Analyst

Job Summary

The Data Quality Analyst is responsible for ensuring the integrity, accuracy, and compliance of data across the Company's customer base. This is a client-facing role that partners directly with customers and data providers to maintain high data quality standards, conduct data audits, and resolve complex data issues. The Data Quality Analyst serves as a trusted advisor to customers while collaborating closely with internal teams to continuously improve data processes and reporting.

Key Responsibilities

Serve as the primary point of contact for customers regarding data quality issues, providing proactive communication and expert guidance

Conduct on-site and remote data audits to evaluate data accuracy, completeness, and compliance with established standards

Monitor and validate incoming data files to ensure timely processing and adherence to quality specifications

Research and investigate complex data discrepancies, perform root cause analysis, and implement corrective actions

Educate customers on data submission best practices, reporting requirements, and data quality standards

Develop, maintain, and update documentation related to data quality processes, procedures, and standards

Collaborate with sales, implementation, and technical teams to ensure a seamless customer data experience

Support statistical reporting initiatives and provide analytical insights to internal and external stakeholders

Design and execute testing protocols for new data integrations, system enhancements, and updates

Identify opportunities for process improvement and automation to enhance data quality and operational efficiency

Perform additional duties as assigned Required Qualifications

High school diploma or equivalent required

3+ years of experience in data quality, data operations, or a related analytical role

Strong proficiency in Microsoft Excel, Word, and Outlook

Proven ability to manage client relationships and communicate technical concepts to non-technical audiences

Exceptional attention to detail with strong analytical and problem-solving skills

Strong organizational skills with the ability to manage multiple priorities and deadlines

Self-motivated with the ability to work independently and collaboratively in a team environment

Professional demeanor with strong interpersonal and customer-facing communication skills

Willingness and ability to travel for on-site data audits as required

Experience with, or willingness to learn, AI tools and emerging technologies Preferred Qualifications

Bachelor's degree in Data Analytics, Information Systems, Finance, Business Administration, or a related field

Prior experience in banking, finance, or financial services data operations

Experience conducting data audits or quality assurance reviews

Knowledge of data governance principles and regulatory compliance requirements

Familiarity with SQL or database query tools

Experience with data visualization or business intelligence tools Remote Work Requirements

Reliable, high-speed internet connection

Experience using teleconferencing tools

Access to a quiet, dedicated workspace

Access to a smartphone or mobile device

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