Restaurant Supervisor

Job Description

Front of House (FOH) Shift Supervisor – Café Con LechePosition Summary

The Front of House (FOH) Shift Supervisor at Café Con Leche is a working leader responsible for overseeing front-of-house operations during assigned shifts while upholding the brand’s hospitality standards, culture, and service excellence. This role serves as the on shift point person, ensuring smooth service, team accountability, and an elevated guest experience rooted in warmth, consistency, and pride.

Key Responsibilities Guest Experience & Brand Standards

Lead by example by delivering genuine, high energy hospitality aligned with Café Con Leche’s culture and values

Ensure every guest feels welcomed, appreciated, and taken care of from entry to exit

Address guest concerns immediately and professionally, escalating when necessary

Maintain Café Con Leche service standards, presentation, and atmosphere at all times

Monitor dining room flow, wait times, and service pacing

Team Leadership & Accountability

Supervise FOH staff during shifts (hosts, servers, baristas, runners, cashiers)

Assign sections, stations, breaks, and side work

Coach and support staff in real time to improve service, accuracy, and professionalism

Hold team members accountable to policies, appearance standards, and procedures

Document issues, incidents, or commendations and report to management

Operations & Cash Handling

Execute opening and/or closing shift responsibilities per Café Con Leche procedures

Oversee POS operations including voids, comps, discounts, and corrections within authority

Ensure accurate cash handling and end of shift reporting

Communicate effectively with BOH to ensure food quality, timing, and order accuracy

Communication & Reporting

Act as the main point of contact between FOH, BOH, and management during the shift

Communicate staffing issues, guest feedback, and operational challenges promptly

Complete all required checklists, logs, photos, and shift documentation

Cleanliness, Safety & Compliance

Ensure all FOH areas meet cleanliness, sanitation, and safety standards

Enforce food safety, alcohol service and workplace policies

Promote a respectful, inclusive, and team oriented work environment

Qualifications

Minimum 2 years of FOH experience in a restaurant, café, or hospitality environment

Prior leadership or shift lead experience strongly preferred

Strong communication, organization, and problem solving skills

Ability to stay calm and decisive in a fast paced environment

POS and cash handling experience required

Bilingual (English/Spanish) a plus

Flexible availability including mornings, nights, weekends, and holidays

Physical Requirements

Ability to stand and walk for extended periods

Ability to lift up to 30 lbs

Ability to multitask, bend, reach, and move quickly during service

Key Competencies

Leadership & accountability

Guest first mindset

Brand pride & professionalism

Attention to detail

Team communication & collaboration

Reporting Structure

Reports to: General Manager / Owners

Supervises: FOH team members during assigned shifts

This job description reflects the expectations and standards of Café Con Leche and may be updated as operational needs evolve

Full-time