Customer Care Representative

Job Description

Customer Care Representative

Healthcare

$21.00 per hour

Monday-Friday, 9:30am-6:00pm

Columbus, Ohio

2-3 Month Contract

Starts February 16th, 2026

Why You’ll Love This Job:

Stable, growing, essential business

A team that loves working there and a team that knows the work they do makes a difference

Culture rooted in its people and their passions

What You’ll Do:

Handle a high-volume of inbound calls and process orders through multiple channels, ensuring accuracy and efficiency in each transaction

Send order confirmations via email and provide customers with status updates and follow-ups to keep them informed throughout the order process

Review all orders for accuracy, make necessary adjustments to existing orders, and ensure orders are processed to fulfillment without delay

Route special orders using the appropriate process and provide pricing information upon request

Work closely with internal departments to address customer inquiries and act as a liaison to ensure customer needs are met

Learn and understand new products across a single product line to explain basic products and services to customers to aid in their purchasing decisions

Research and resolve billing and pricing inquiries, addressing customer concerns to ensure satisfaction and smooth order processing

Resolve any order issues that prevent same-day shipping, and determine or authorize credits, rebills, and product returns when necessary

What We’re Looking For:

One to two years of customer service experience; experience should include an environment where calls were monitored and scored as well as metrics applied to individual and team performance

Strong computer skills; basic understanding of MS Outlook, Word and Excel

Ability to deal calmly and effectively with situations via telephone while maintaining and promoting a positive company image

Able to diffuse an upset customer or an intense situation

Excellent attention to detail and accuracy, along with communication skills

Emergency Medical or Hospital related experience a plusCompany Description

Why should I use a service like Dawson?

We have connections at the top companies in Central Ohio and surrounding areas. We can introduce you to the right people, provide personal support on the application and interview process, and make the overall experience easier than searching on your own.

Why is this job posted by Dawson and not the company where I’ll work?

Top employers in Central Ohio come to Dawson to find the highest caliber of employees for their companies for a variety of reasons – maybe their HR department is short on resources, they don’t have an internal recruiter, or maybe they’re growing so quickly they don’t have time to conduct a search on their own.

About Dawson

Dawson is a family-owned staffing and recruiting agency, continuously operating in Columbus since 1946. Dawson places professionals in temporary, temp-to-hire, and full-time jobs in the fields of administrative and clerical, customer service, warehouse and distribution, accounting and finance, creative, information technology, legal, and healthcare. Dawson is committed to the community with strong philanthropic and volunteer initiatives and has been honored with multiple “Top Workplace” awards by Columbus CEO magazine and “Best of Business” awards from Columbus Business First. Learn more, or find your next job today at dawsoncareers.com.