Microsoft Desktop Support Analyst - Hybrid

Position Type: Contract

Location Queens, NY (Onsite)

Job DescriptionJOB DESCRIPTION

The Control Center LAN Admin is responsible for the Technical Administrative support of the Con Edison Distribution Control Center. They maintain the configuration, readiness, avaialabilty and reliable operation of computer endpoint systems within the Control Center Environement. Ensures that the uptime, performance, resources and security of the computers they manage meet the needs of the clients. This specialist operates alongside the Control Center personel to support overall system readniess to met Con Edison operational requirements.

· Assist in the installation, configuration, and maintenance of hardware and software systems.

· Perform routine system updates, patches, and upgrades.

· Monitor system performance and troubleshoot issues to ensure optimal functionality.

· Assist in managing and troubleshooting network devices, including routers, switches, and firewalls.

· Help maintain network security protocols and access controls.

· Collaborate with senior administrators to optimize network performance and reliability.

· Provide technical support to end-users by troubleshooting hardware and software problems.

· Datacenter gatekeeping. Monitor UPS power and cooling units, report system alarms and issues. Work with vendors to schedule preventive maintenance and repairs.

· Assist in setting up and configuring user accounts, email, and access permissions.

· Collaborate with the IT helpdesk to resolve user issues in a timely manner.

· Assist in implementing and managing backup and disaster recovery solutions.

· Perform routine data backups and ensure data integrity.

· Participate in disaster recovery drills and testing.

· Maintain accurate documentation of system configurations, procedures, and troubleshooting steps.

· Prepare reports on system performance and incident resolutions.

· Assist in implementing and enforcing security policies and protocols.

· Monitor system logs for security breaches and unauthorized access.

· Participate in security audits and vulnerability assessments.

· Collaborate with cross-functional teams to identify and implement technology solutions that support business objectives.

· Assist in evaluating and recommending IT hardware and software purchases.

· Providing in-person and remote support through use of the telephone or remote access

· Directing third-party vendors who may be involved in diagnosing and correcting system related issues and assisting with solutions

· Researching new IT services/vendors with management as needed for cost containment.

Supporting Management with tracking of computer/printer devices for asset controls. Work within a DHCP and DNS environment, setting up DNS clients and configuring PC's for DHCP.

Configure TCP/IP manually and automatically using DHCP.

· Supports hardware decommissioning events.

· Supports Business moves / changes – ensure involvement in early stages of planning.

· Managing escalations through to conclusion.

· Manage client expectations.

Qualifications:

Required Education/Experience

· Bachelor's Degree and two (2) years' related work experience Demonstrated work experience in a related Information Technology field. or

· Associate’s degree with equivalent technical certification and four (4) years' related work experience Demonstrated work experience in a related Information Technology field.

Relevant Work Experience

Experience preparing and conducting presentations.

Experience with imaging desktop/workstations/laptops.

Must be proficient in PowerShell. Desktop/workstations/laptop administration skills, including low level operating system troubleshooting skills, Required.

Must be well organized, detail oriented and flexible to handle multiple assignments and deadlines.

Experience with ticket queue systems like Service Now.

Skills and Abilities

Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc.

Effective interpersonal skills

Demonstrated analytical skills

Demonstrated problem solving skills

Strong written and verbal communication skills

Licenses and Certifications

Driver's License Required

Additional Physical Demands

Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.

Must be able and willing to travel within the CECONY and O&R service territory, as needed.

Must be available to work off hours as operationally required which include nights, weekends, and holidays.

May need to work in other company locations as required.

Must Have

Demonstrated analytical skills

Demonstrated problem solving skills

Effective interpersonal skills and communications

Experience with imaging, preparing and deploying desktop workstations

Must be proficient in all aspects of Microsoft Desktop Operating System administration

Must be proficient in all aspects of Microsoft Server Operating System administration

Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc.

Must be proficient in PowerShell.

Nice To Have

Cybersecurity certifications

Understanding of Networking Fundamentals