Network Support Technician

Job Title: Network Support Technician

Position Summary

The Network Support Technician is responsible for the support, implementation, and maintenance of LAN and WAN data communications networks, including network access and security systems. This role ensures reliable, secure, and high-performance network operations while supporting both physical and virtual network infrastructures. The Network Support Technician collaborates with senior engineers, architects, and IT teams to provide technical solutions, troubleshoot network issues, and maintain documentation in alignment with industry best practices and organizational standards.

Key Responsibilities

Network Implementation (30%)

Install, configure, and manage LAN/WAN networks, remote connectivity solutions, and DNS infrastructure

Recommend technical solutions and interface with vendors for procurement and implementation

Support physical installations, cabling, and network device configurationsNetwork Troubleshooting & Problem Solving (25%)

Diagnose and resolve network issues using tools such as ping, traceroute, and diagnostic utilities

Conduct root cause analysis and implement long-term solutions to minimize downtimeNetwork Documentation (15%)

Update and maintain network diagrams, configuration records, and documentation

Support network planning, architecture, and development of technical standardsNetwork Performance (10%)

Monitor network health, bandwidth utilization, and capacity planning using available tools

Recommend improvements to enhance network efficiency and reliabilityRemote Access Management (10%)

Manage VPN and remote connectivity solutions

Identify technical solutions to enable secure and efficient remote accessProcess & ITIL Support (10%)

Contribute to development and deployment of ITIL-based processes

Perform duties aligned with defined ITIL roles and responsibilitiesMinimum Qualifications

Bachelor's Degree in Computer Science, Information Systems, or related field

1-3 years of experience in network support or engineering

Knowledge of TCP/IP protocols, subnetting, OSI model, and related networking concepts

Experience with link-state routing protocols (OSPF, BGP)

Understanding of VLANs, spanning tree, speed/duplex settings, and wireless topologies

Troubleshooting experience using tools and methodologies for network analysisDesired Qualifications

Network certifications preferred (e.g., JNCIA, JNCIS)

Experience managing medium-to-large networks including routers, switches, and security devices

Familiarity with DNS, DHCP, UNIX, and related network services

Strong analytical and problem-solving skills with an ability to evaluate and recommend technical solutions

Experience in enterprise healthcare or large organizational networks is a plusInformation Security Responsibilities

Maintain confidentiality of login credentials and security devices (key fobs, proximity cards, etc.)

Ensure privacy and security of sensitive information and systems

Use organizational IT resources for approved purposes only

Adhere to all information security policies, standards, and procedures

Report information security incidents promptly to the appropriate authorityKey Competencies

Strong technical knowledge of networking protocols, devices, and topologies

Effective troubleshooting and analytical problem-solving skills

Ability to communicate technical information clearly to both technical and non-technical audiences

Knowledge of ITIL principles and their application in network operations

Commitment to privacy, security, and compliance standards