Service Dispatcher

Job Description

HVAC Service Dispatcher

$23-$25 Per Hour, Depending on Experience

If you're organized, resourceful, and thrive in a fast-paced environment where no two days look the same, this is a great opportunity to join a company with a strong reputation and a truly supportive team culture.

At Reynolds Electric, Plumbing, Heating and Air, our Dispatcher plays a critical role in keeping operations running smoothly. You're the link between our customers and our field teams, ensuring our electricians, plumbers, and HVAC technicians arrive prepared and on time. Here, your work directly impacts the customer experience and the success of the entire company.

With nearly 65 years of trusted service behind us, Reynolds is a place where your work matters and your growth is encouraged.

A Company That's Truly Independent

Reynolds Electric, Plumbing, Heating and Air is 100% privately owned and locally operated. This means decisions are made by people who know the team, know the community, and care about long-term stability rather than short-term numbers. We invest in our people, and we grow at a pace that keeps quality, culture, and customer care at the forefront.

Why You'll Love Working Here

We have one of the most positive, professional, and team-centered cultures in the industry. You'll be surrounded by people who support each other, communicate respectfully, and genuinely want everyone to succeed.

Our leadership team is committed to giving you the tools, training, and confidence to excel in your role. You'll have access to ongoing development in communication, customer service, scheduling processes, and system navigation.

When you work here, you feel supported, valued, and part of something bigger-and it shows.

What You'll Do

As a Dispatcher, you will ensure an efficient, well-coordinated day for our service teams. Your responsibilities include:

Managing the daily schedules of all service technicians

Maximizing priority jobs to help reach daily revenue goals

Matching technician skills with the right job types and customer needs

Communicating clearly and positively with technicians throughout the day

Providing updates, rescheduling, and performing follow-up "happy calls" to ensure a great experience

Handling escalations with professionalism, empathy and a solutions-first mindset

Ensuring proper job setup, including materials, permits, and coordination with logistics team

Updating management on job progress and technician status, and any changes that impact the schedule

Scheduling outbound calls and tech-generated leads to keep the call board full

Correcting job detail errors to ensure accurate reporting

Working closely with Customer Service Representatives to prioritize customer needs

Maintaining strong follow-through and completing all daily follow-up tasks

What We're Looking For

Strong verbal and written communication skills, with the ability to work well with a variety of personalities

Ability to work in a fast-paced, high-volume environment

A positive, adaptable, solution-focused approach

Ability to diffuse conflicts, demonstrate empathy, and build trust

Comfort navigating multiple software programs and CRM systems

Typing speed of 50+ WPM and strong organizational skills

Detail-oriented with excellent follow-through

Prior dispatching or scheduling experience preferred

Basic understanding of electrical, plumbing, or HVAC trades is a plus

At least one year of customer service experience

Strong attendance and punctuality

Self-motivated and able to work independently while also being responsive to direction

What's In It For You

Competitive Pay Earn $23-$25 per hour depending on experience, plus profit sharing, our Service Dispatchers can earn an average of $60k/year in total compensation

Health and Wellness 100% employer-paid medical, dental, and vision for employees, with options to add family members.

Financial Security 401(k) with a 3% company match and employer-paid life insurance, with options to add coverage for dependents.

Frontloaded PTO + Holidays Start with 80 hours paid time off already in place, plus 7-9 paid holidays each year.

Training and Development Grow your skills through ongoing internal training, coaching, and development programs.

A Team You Can Count On Work with people who support you, value your contributions, and take pride in doing things right.

Join a Team You Can Be Proud Of

At Reynolds, you're more than a scheduler-you're a key part of a team that keeps our service running smoothly and our customers confident we've got their back. If you want to grow your career in a place where people care about you, support you, and value the work you do every day, we'd love to meet you.

Full-time