Summer Internship Client Success Intern (Eco Movement)

Summer 2026 Internship - Client Success (Eco Movement)

Application Deadline: February 27, 2026

We encourage you to submit your application as early as possible, as internship applications are reviewed on a rolling basis.

Internship Dates: June 8, 2026 – August 14, 2026

(You must be available to work during this period.)

About Us:

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world’s largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Barron’s, MarketWatch, Mansion Global, Financial News, Investor’s Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).

About the Role:

The Client Support Intern provides reactive support to customers via a range of channels. Overall, the role is critical for ensuring client satisfaction, retention, and ultimately, the success of the company's products and services in the market.

You Will:

Assists team members in handling client inquiries, requests, and complaints via various channels.

Learns to provide timely and helpful responses to client queries, contributing to a positive customer experience.

Assists with data analysis and shadows team members while correcting data issues in our database or in-house software solutions.

Supports the guiding of new clients through the onboarding process and observes training sessions on how to use the company's products and services effectively.

Assists in providing technical assistance to clients, focusing on troubleshooting basic (technical) problems and diagnosing straightforward issues.

Learns the process of investigating and resolving client issues or concerns in a timely manner, and assists in documenting and escalating more complex issues.

Develops a basic understanding of the Eco-movement technical and data platform landscape.

Follows standardized work routines, practices, procedures, and general work instructions.

Raises impediments as they arise.

Contributes to basic task breakdown planning, dependencies, and time estimates.

Ensures adherence to best practice standards.

Is able to share and present own learnings and work.

Assists in providing documentation on technical and product know-how.

You Have:

A strong learning mindset, with the ability to quickly absorb new information and a curiosity to continuously broaden and deepen your knowledge.

Adaptability and flexibility, enabling you to perform effectively in changing situations and identify new or improved ways of working.

Analytical thinking skills, with the ability to gather relevant information and approach problems in a structured, methodical way.

A customer-oriented approach, keeping stakeholders informed on progress and responding openly and thoughtfully to questions, requests, and feedback.

A proactive, initiative-driven mindset, taking ownership to move work forward and identifying opportunities to act beyond what is explicitly requested.

Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at . Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area:Dow Jones - OPIS

Job Category:Administration, Facilities & Secretarial

Union Status:Non-Union role

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