Desktop Engineer

Must Have Technical/Functional Skills Knowledge of trouble shooting of desktops, Printers Working experience in warehouse, Distribution center Basic Knowledge of network trouble shooting Knowledge of Service Now tool Roles & Responsibilities Point of Contact for Shepherdsville location Train all new onboards on Mckesson knowledge and procedures as well as proprietary software(scale server) Responsible for troubleshooting, installation, maintenance, and service on designated equipment.

Daily routine checkup of all printers in warehouse (300) and workstations (156) provide Maintenance and disposal of asset and tracking the inventory of the End user devices Deploy EUC devices and Equipment with the defined SLA.

Troubleshoot and fix issues with laptops, printers and Mobile.

IT Stockroom Management respond to customer inquiries regarding technical issues and management of escalations handle customers' complaints and ensure customer satisfaction during closure.

work closely with the operations team at Shepherdsville and provide guidance as to technical issues how to avoid them.

also provide guidance on how to make operations more efficient from a technological point.

Generic Managerial Skills, If any Not required only soft skills needed to handle end user at this Mckesson Location Salary Range $50,000-$65,000 year TCS Employee Benefits Summary: Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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