DEEP - Datacenter Technical Specialist

In order to strengthen the DEEP teams within our Business Line Client Infrastructure, we are currently looking for a Datacenter Technical Specialist (m/f/n) to support our client, a major European institution on-site.

Vos missions

Troubleshoot incidents to the extent of defined procedures and responsibilities;

Manage, maintain, and update documentation as required;

Raise incidents in the ticketing system (SMT or Service Now), and update relevant information for as long as the ticket is handled by operations;

Assist in documenting problems and assisting problems management as required;

Fulfil operations service requests;

Identify opportunities and recommend solutions that will enhance operations, contributing to continuous improvement;

Escalate and route incidents to appropriate parties as foreseen in procedures;

Take over first line Infrastructure facilities activities

Votre profil

Strong experience in network & communication infrastructures (LAN/WAN, IP, VLAN, Cisco VoIP).

Solid knowledge of IT infrastructure hardware: servers, storage, switches, firewalls, datacenter equipment.

Hands-on experience with cabling (copper & fiber), patching, and data center room access management.

Good understanding of SAN systems, infrastructure monitoring, and asset/capacity management.

Familiarity with electrical, cooling, and fire protection principles in datacenters.

Proficiency with AutoCAD and Microsoft Visio for technical diagrams.

Strong grasp of ITIL practices, plus experience with ticketing, CMDB, and change management tools.

Knowledge of high availability datacenter designs, job schedulers, and network protocols.

3–6 years of experience, ITIL v4 Foundation required;

English level B1; DCCS certification is a plus.

Excellent communication skills, teamwork, customer mindset, autonomy, and stress resilience.

Interested?

Looking for a new professional challenge in a multicultural and dynamic company that invests in the development and well-being of its employees?

Join us by clicking on "Apply".

A certified copy of your diploma and a recent extract from your criminal record will be requested during the recruitment process.