Lead HRIS Technical Analyst

Overview

Lead HRIS Analyst role at Targa Resources. The Analyst is skilled in the management and support of one or more HRIS applications and provides support services to business users. The primary focus is maintaining and monitoring the Human Capital Management (HCM)/Human Resource Information Systems (HRIS) to maximize availability and performance, provide troubleshooting and corrective action to resolve business issues, and ensure usability and support for application enhancements and bug fixes. Secondarily, the Analyst will provide similar support for other Corporate systems. The Analyst will act as a Subject Matter Expert for application functionality, solutions, training, and documentation. Although the Analyst position is not a pure development role, it will require the use of some development/programmer competencies to complete work efforts.

Job Duties and Responsibilities

Maintain end-to-end understanding of functional aspects of the application and associated business processes

Provide functional and/or technical direction/assistance for assigned applications

Monitor incoming service requests and incidents for assigned application(s)

Investigate and diagnose service requests or incidents according to priority, and identify resolution and/or issue

Work directly with users to identify and resolve issues impacting business processes

Define technical solutions considering system stability, performance, and ongoing maintainability

Identify solution alternatives to address issues raised throughout service request or incident lifecycle

Utilize 3rd parties and vendor support as defined within existing arrangements and escalate additional (billable) support for approval

Adhere to IT Governance programs (e.g., change management, communication, and release management)

Complete high-level designs and associated estimates to meet defined requirements

Monitor application backlog (service requests, incidents) and keep open items updated with current efforts

Maintain documentation (run books, technical design, build, deployment, install guides) and process standards; perform regular audits to validate accuracy

Develop documentation and provide training to users as appropriate

Define potential improvement changes to resolve errors, prevent recurrence, or improve maintainability and stability

Provide input to IT Project Management Office to support clear and concise requirements definitions

Assist team members handling major incidents; identify root causes and short or long-term solutions

Mentor less experienced team members as needed

Share lessons learned and best practices to prevent problem replication across systems

Develop customer relationships by listening, understanding needs, and delivering solutions with a focus on customer satisfaction

Other duties as assigned

Minimum Essential Qualifications

Bachelors Degree in Computer Science, MIS, or equivalent work experience

5-8 years of experience supporting HRIS applications

3-5 years of experience with Oracle and SQL databases (including stored procedures, triggers and scripts)

2+ years of experience in application development or a programming language

Familiarity with HRIS products such as Workday, SAP HCM, Oracle Fusion HCM, UKG, Kronos, ADP Vantage HCM, Lawson HCM, Oracle Taleo, Sumtotal, SilkRoad

Familiarity with ITIL concepts and ability to follow problem, change, and incident management processes

Familiarity with Sarbanes-Oxley IT Change management controls

Strong written and verbal communication skills with problem-solving aptitude

Ability to independently resolve issues and self-direct work activities

Experience delivering solutions aligned with business strategies

Experience troubleshooting complex issues across multiple systems and driving to solutions

Experience supporting user acceptance, regression, and other system tests; ensuring issues are identified, researched, and closed in a timely manner

Experience providing technical solutions to non-technical users

Demonstrated team-building skills

Ability to engage internal staff and external contacts with a positive, service-oriented attitude

Willingness to travel to company locations (up to 5%)

Regular and reliable attendance

Preferred Qualifications

ITIL v3 Foundations certified

Familiarity with Waterfall and Agile development methodologies

Working knowledge of Microsoft technologies

EQUAL EMPLOYMENT OPPORTUNITY

Targa Resources provides equal employment opportunities based on merit, experience, and other work-related criteria and without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees beliefs and practices that do not conflict with Targas policies and applicable law. We value the unique contributions that every employee brings to their role with Targa.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Human Resources

Industries

Oil and Gas

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