Import/Export Customer Service Representative

Job Description

Import/Export Customer Service Representative

Our client, one of the largest seafood harvesting, processing, and distribution companies on the Eastern seaboard, is currently hiring an Import/Export Customer Service Representative for their Cape May, NJ location. The Import/Export Customer Service Representative will be responsible for supporting international sales and logistics operations by managing orders, preparing shipping documentation, and serving as the primary communication link between customers, suppliers, and logistics partners. This role ensures accurate, timely, and compliant shipment processing while delivering excellent customer service throughout the shipping lifecycle.

Duties and Responsibilities:

Enter and manage sales and purchase orders accurately and in a timely manner

Prepare and review shipping documentation, including commercial invoices, packing lists, and bills of lading

Communicate with customers prior to shipment regarding labeling, loading, and documentation requirements

Provide post-shipment follow-up with customers for document approval, payment processing, and Bill of Lading release

Track and trace shipments, proactively updating customers on delivery status and resolving delays

Coordinate with internal teams, freight forwarders, and carriers to ensure smooth shipment execution

Maintain accurate records and ensure compliance with import/export regulations and company procedures

Required Skills and Qualifications:

Strong organizational and time management skills with the ability to handle multiple shipments simultaneously

Excellent written and verbal communication skills for customer and partner interactions

High attention to detail and accuracy when preparing and reviewing documentation

Ability to prioritize tasks and meet deadlines in a fast-paced environment

Strong problem-solving skills and the ability to resolve conflicts professionally and efficiently

Customer-focused mindset with a commitment to service excellence

Preferred Qualifications:

Previous experience in import/export, logistics, or international trade (preferred but not required)

Familiarity with shipping documents and international logistics processes

Proficiency in ERP systems and Microsoft Office applications

Benefits & Salary:

This is a full-time position, eligible for overtime, with a salary range from $50,000 to $60,000. Benefits include medical, dental, vision, health reimbursement account, paid time off, holidays, and 401(K).

The above requirements and qualifications are meant to describe the general nature of the position and do not represent all duties to be performed by the selected candidate. Please note that only candidates who are under consideration for the position will be contacted. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Full-time