Technical support

Job Title: Technical Support

Location: Austin, TX

Job Summary:

Provide technical support to end users, troubleshoot system and application issues, and manage incidents using a ticketing system. ServiceNow or Linux experience is preferred.

Responsibilities:

Handle L1/L2 technical support issues

Log, track, and resolve tickets in ServiceNow

Troubleshoot OS, application, and basic network issues

Perform basic Linux troubleshooting and support

Escalate issues as needed and meet SLAs

Requirements:

Experience in IT technical support

Strong troubleshooting and communication skills

Familiarity with ticketing tools (ServiceNow preferred)

Linux knowledge is a plus