Communications Specialist

About Community Action House Since its founding in 1969, Community Action House has been the focal point of community efforts to provide critical support and pathways out of poverty for our neighbors in need.

Our community-powered work takes a client-centric approach that meets people wherever they are at and offers services that enhance ownership and agency.

Our work is organized in three interconnected areas: Food Access, Resource Navigation, and Financial Wellness.

Welcome, excellence, and collaboration are some of our core values.

Learn more at In October 2021, we launched our new ‘Food Club & Opportunity Hub’ to expand efficient, impactful healthy food assistance with the on-site integration of other pathway programs.

More recently, we announced a partnership with Dwelling Place to help address the affordable housing crisis here in Holland.

In July 2023, we publicly launched our expansion of Lakeshore Food Rescue Organizational budget: $9M-10M (inclusive of $5M in-kind support) Agency Size: 60-70 staff and 2,300+ annual volunteers Our Values Who we are.

Who we aspire to be.

What drives us.

What unites us.

Learn more, here!

- Radically Welcoming - Guest-Centered - Lead with Kindness - Curiosity-Driven - Always Improving - Collaborative by Design - Contagious Commitment - One Team Position Details Position Type: Full-time Regular Overtime Status: Exempt Reports To: Communications Director Direct Reports: None Department: Communications Primary Location: Food Club & Opportunity Hub Compensation & Benefits: $45,000 to $48,000 annual salary, eligible for benefits Summary The Communications Specialist plays a pivotal role in shaping the organization's online communication strategies and presence.

This position involves developing and executing a comprehensive social media strategy, crafting engaging content across various platforms, and managing the organization's website and online giving pages.

The Specialist works closely with the Communications Team and other departments to ensure consistent messaging and a unified approach to communications.

By monitoring and analyzing metrics, the Specialist continuously refines strategies to enhance audience growth, engagement, and overall effectiveness.

This position will also provide graphic design and messaging support to program teams as needed.

Responsibilities & Essential Duties

Responsible for developing, implementing, and managing the organization’s social media strategy in alignment with the Communications Director and the annual communications calendar.

Create engaging content, including video production, tailored to different social media platforms.

Engage in versatile content writing for various platforms, ensuring alignment with organizational messaging and brand voice.

Manage and oversee the monthly social media content calendar.

Capture quality photos for use on across channels and coordinate professional photoshoots quarterly.

Monitor social media and respond, interact, and drive engagement.

Monitor, analyze, and report on social media and website metrics to track audience growth, engagement, and effectiveness of communication strategies.

Responsible for the regular upkeep and updating of the organization's website, online giving pages, and other online presences to maximize engagement and conversion.

Assist in the design and creation of communication materials in line with the organization's visual branding.

Support the achievement of overall Communications Team priorities through executing other tasks and duties as assigned by the Communications Director.

Work collaboratively with the Communications Team and other departments to ensure a unified approach to organizational communications.

Other duties as assigned.

Supervision Received

General Direction: Receives broad guidance and direction and has some autonomy in decision-making and flexibility in determining how to achieve goals. Supervisor provides support and resources as needed but may not be directly involved in day-to-day decision-making or task assignments.

Supervisory Responsibilities

Informal Supervisor: Does not have formal people leading (supervisory) responsibilities. May influence others based on their expertise or relationships; lead projects with other teammates; and/or provide guidance or mentoring to other colleagues.

Education & Experience

2+ years of relevant experience required

No supervisory experience required

Some college required. Bachelor's Degree preferred.; or in place of a degree, equivalent years of experience

Ability to drive between locations

Bilingual Spanish proficiency preferred but not required

Qualifications

Proficiency in social media platforms and their best practices for engagement.

Experience in content creation, including writing, editing, and basic graphic design.

Understanding of digital analytics tools for tracking and optimizing content strategies.

Awareness of industry trends and best practices in digital marketing.

Strong organizational skills and attention to detail in managing schedules and deadlines.

Understanding of brand identity and ability to maintain brand consistency.

Ability to work effectively in collaboration with diverse groups of people.

Willingness and interest in continuous learning and adaptation based on your professional interests and organizational needs.

A high standard of performance and integrity, and ability to lead by example to foster a positive workplace culture.

Proficiency in clear and effective written and verbal communication, and ability to develop trusting professional relationships.

Demonstrate a genuine passion for our mission and a commitment to upholding our team’s values: Radically Welcoming, Guest-Centered, Lead with Kindness, Curiosity-Driven, Always Improving, Collaborative by Design, Contagious Commitment, & One Team

Physical Requirements

Frequently work in stationary position

Frequently move about work area

Occasionally use hands/fingers to handle or feel

Occasionally reach with hands and arms

Occasionally ascend/descend (stairs/ladder/etc.)

Occasionally bend, stoop, kneel, crouch, or crawl

Continuously use eyesight clarity/accuracy or visual perception

Continuously read and understand written word

Occasionally drive a vehicle for work

Continuously operate computer and general office machines

Occasionally Work outside in variable weather conditions

Occasionally ability to push, pull, and lift up to 30 pounds

Other Factors

Access to consistent and reliable transportation

Evening hours occasionally, on an as-needed basis

Weekend hours occasionally, on an as-needed basis

Full-time, salaried

Application Interviews are conducted on a rolling basis until position is filled. To apply, submit resume and 1 page cover letter, depending on position. Contact with questions. Equal Opportunity Employer Community Action House is committed to creating a diverse work environment and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, sex (including pregnancy, childbirth, medical condition related to pregnancy or childbirth), sexual orientation, and gender identity, national origin, disability, age, genetic information, height, weight, marital status, veteran status, or any other status protected under applicable federal, state, or local laws. We encourage applicants of all backgrounds to apply. Note: This Job Description is a description of the typical duties of this position, and is not intended to be a comprehensive list of all duties. Job incumbents may be asked to perform other duties as required.