Outbound Call Centre Agent

To provide customers with excellent service by ensuring that they are served promptly, understanding their needs, processing their requests.

Apply appropriate sales processes within the unit to achieve sales targets.

Converting leads to sales by opening active accounts to achieve annual targets.

Converting leads to sales by opening active accounts to achieve annual targets

Are you someone who can

Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions

Manage existing clients and grow portfolio through making contact and generating leads

Maintain expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets

Maximise Business Portfolio cross sell opportunities and strengthen client relationships

Contact prospective clients and sell appropriate banking products in order to meet sales targets

Comply with governance in terms of legislative and audit requirements

Enter all Qualified leads into the sales pipeline and maintain on a daily basis through providing accurate and reliable sales and service statistics

Please also provide the required qualifications and experience.

You will be an ideal candidate if you

Have a Business Administration or Management degree or equivalent.

Have 1-3 years related work experience.

Have thorough understanding of the Bank's products (it will be an added advantage).

You will have access to

Opportunities to network and collaborate

Challenging working environment

Opportunities to innovate

A culture of sharing

We can be a match if you are

Curious & courageous - you’re driven by always wanting to know more and learn more and you’re brave enough to share options.

Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

Are you interested to take the step? We look forward to engaging with you further. Apply now!

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

27/01/26

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

R44039