Assistant Outlet Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritius, lapped by turquoise waters perfect for water sports, our relaxing Resort is filled with lush greenery and dramatic views everywhere you turn. Each stylish villa and residence feature its own private garden and pool – just like the home for the Resort’s resident giant tortoises. After a day exploring the Indian Ocean or playing unlimited golf at both our Ernie Els-designed course and Bernhard Langer signature course, unwind at our award-winning Spa and raise a glass at one of our exciting dining venues. Mauritius is teeming with opportunities for your next day’s adventures. This beautiful resort opened in October 2008, and has 90 one-bedroom villas, 1 Presidential Suite, 45 two-to-five-bedroom residential villas, 5 stunning Food and Beverage venues in addition to managing an off-property beach bar/restaurant, an award-winning over water Spa, 2 tennis courts and a fitness center.

Job Title: Assistant Restaurant Manager

Department: Food & Beverage

Reports To: Restaurant Manager

Purpose

The Assistant Restaurant Manager supports the Restaurant Manager in overseeing daily operations of the restaurant within a luxury five-star hotel setting. This role ensures exceptional guest experiences, maintains high service standards, and assists in managing staff, inventory, and financial performance. The ideal candidate demonstrates leadership, attention to detail, and a passion for hospitality.

Key Responsibilities:

Operational Management:

Assist in managing day-to-day restaurant operations, ensuring smooth service flow and adherence to hotel standards.

Monitor cleanliness, hygiene, and safety compliance in all areas.

Guest Experience:

Ensure personalized, high-quality service to guests, addressing complaints and resolving issues promptly.

Maintain strong knowledge of menu offerings, wine pairings, and special promotions.

Team Leadership:

Supervise, train, and motivate restaurant staff to deliver exceptional service.

Assist in scheduling shifts and managing labor costs effectively.

Financial & Inventory Control:

Support in monitoring budgets, controlling costs, and achieving revenue targets.

Oversee inventory management, including ordering and stock control.

Compliance & Standards:

Ensure compliance with health, safety, and licensing regulations.

Uphold brand standards and contribute to continuous improvement initiatives.

Qualifications & Skills:

Education: Diploma or degree in Hospitality Management or related field.

Experience: Minimum 2–3 years in a supervisory role within a fine dining or luxury hotel environment.

Skills:

Strong leadership and interpersonal skills.

Excellent communication and problem-solving abilities.

Knowledge of food & beverage operations and wine service.

Proficiency in POS systems and MS Office.

Key Competencies:

Guest-centric approach with attention to detail.

Ability to work under pressure and manage multiple priorities.

Team player with a proactive and positive attitude.

Working Conditions:

Flexible schedule, including evenings, weekends, and holidays.

Fast-paced, high-pressure environment requiring professionalism and adaptability.

Compliance Policies

Grooming Policy

Confidentiality Agreement

Policy Against Harassment

Electronic Systems Policy

Code of Business Conduct and Ethics

Employee Handbook Acknowledgement Form

REQ10369220