Dispatch Support

Job Description

MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives.

We believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career.

MetTel is hiring for Dispatch Support! We are looking for a self-starter with the drive to succeed and someone who thrives in a highly pressured environment.

Dispatch Support will liaise between service technicians and customers. They coordinate the scheduling of service appointments, track technician location and status, and relay information back and forth between technicians and customers.

Dispatch Support is responsible for making sure that services are being seamlessly delivered to the clients of an organization. They are responsible for ensuring all service technicians are requested and confirmed. This role requires exemplary follow up skills and organization.

ROLE AND RESPONSIBILITIES:

Assist in the daily management of dispatch requests/schedules to customer facilities, factoring in customer requirements, technician experience, type of activity and location

Communicate with internal teams about technician ETAs, keeping open lines of communication to provide updates

Constant management of open dispatch requests, keeping statuses up to date and all jobs organized

Handle tech assignment for afterhours emergency requests

Prioritize calls according to urgency and importance

Ability to work in a fast-paced environment, juggling & prioritizing multiple tasks at a time.

Enter data in computer system and maintain logs and records of calls, activities and other information

Communicate and build relationships with vendors

ADDITIONAL RESPONSIBILITIES:

Monitor deployment of all MetTel services, orders for field related requests

Coordinate testing to implement customer solutions

Communicate with multiple internal and external divisions to provide status of orders

Coordinate with multiple outside vendors to schedule Test and Accept, Turn-Up and Porting

DESIRED QUALIFICATIONS:

1-2 yrs experience providing administrative support within a dispatch role

Prior experience dispatching Service Technicians

Networking and Telecommunications field service industry preferred, or other comparable industry

Strong communication, organizational & time management skills

Strong problem-solving skills, strong sense of responsibility, self-motivated with the ability to work as part of the service team.

*The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay for this position is up to $40,000.00 annually. Pay varies by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process.

Keywords: #ServiceDispatcher, ServiceDispatcher, #Communication, Communication, #ServiceDelivery, ServiceDelivery, #Coordinating, Coordinating, #CustomerSolutions, CustomerSolutions, #Multitasking, Multitasking, #DataEntry, DataEntry, #Dispatch, Dispatch, #Management, Management

MetTel is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

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Full-time