Software Engineering Senior Advisor (0251468)

Acts as subject matter expert for production best practices, technical and operating standards (e.g. Run time improvements, Data Quality improvements) and workflow processes. Partner in the Post Implementation and Warranty project phases, also participate in deferred defects discussions. Accountable for supporting the various escalation processes for multiple work efforts including issue Tickets, Service Request Issues, Root Cause Analysis, and /or Escalated Workarounds. Works with strategic partner & IT areas to deliver high availability systems for business customers and clients. Respond 7X24 to alerts & participate in P1/P2 calls; identify root cause & participate in triage/restoration efforts. Participate in Application Problem Management including resolution, communication, reporting and ticket routing. Hybrid work schedule.

The experience and education requirements are:

Requires a Bachelor's Degree in Computers or Engineering or a related field and 5 years of IT experience (or Master’s degree in Computers or Engineering or a related field and 3 years of IT experience).

Must have experience with: DataStage; Informatica; Oracle; Unix; Production support; Maintaining application data accurately; Fixing production abends; Resolving data quality issues; Control-M; SAS; VSS; Monitoring and maintaining Production system; Data validation; Enterprise Batch Scheduling tool; Root cause analysis; Ticket triage and analysis; Application problem management; Ensuring that production support SLA metrics are met; ESP; and, HPSM.

Please copy and paste your resume in the email body (do not send attachments, we cannot open them) and email it to candidates at placementservicesusa.com with reference #0251468 in the subject line.

Thank you.