Remote Customer Support Specialist

About the Ministry

Mountain Top International / Danforth Ministries is a Christ-centered, prophetic, and creative ministry founded by international speaker, author, musician, and psalmist Michael A. Danforth, alongside his wife Tamera. Our mission is to release hope, revelation, and creative purpose, helping people understand they are born to create and to co-labor with God in shaping a glorious future.

We are seeking a Customer Support Specialist who is compassionate, detail-oriented, and service-minded. This role serves as a primary point of contact for ministry partners, event participants, and supporters, ensuring every interaction reflects excellence, honor, and the heart of the ministry.

Employment Type: Full-Time/Part-Time

Salary: $35-$55/hour

Why Consider This Opportunity

• Serve in a faith-based, purpose-driven ministry

• Directly impact lives through positive and meaningful interactions

• Be part of a supportive, prophetic, and creative team culture

• Opportunity to grow as the ministry expands nationally and internationally

• Meaningful work beyond traditional customer service

What Is Required (Qualifications)

• High school diploma or equivalent

• 1–2 years of customer service, support, or hospitality experience preferred

• Strong verbal and written communication skills

• Excellent problem-solving and people skills

• Ability to handle inquiries with patience, empathy, and professionalism

• Strong attention to detail and follow-through

• Reliable internet connection and ability to work remotely or hybrid (if applicable)

• Alignment with Christian values and comfort serving in a ministry environment

Preferred Qualifications (How to Stand Out)

• Experience supporting customers or members in a nonprofit or ministry setting

• Familiarity with email systems, CRM tools, or support ticket platforms

• Ability to work independently and manage time effectively

• Basic technical troubleshooting skills (registrations, digital resources, access issues)

• Heart for serving people and representing ministry leadership well

Job Responsibilities

• Respond to inquiries from ministry partners, attendees, and supporters via email, phone, or messaging platforms

• Provide accurate information regarding events, resources, registrations, and ministry programs

• Assist with troubleshooting issues related to digital content, event access, or communications

• Process updates, requests, and follow-ups in a timely and organized manner

• Escalate sensitive or complex matters to leadership when appropriate

• Maintain clear and respectful communication that reflects the values of the ministry

• Help ensure every individual feels heard, supported, and valued

Work Environment & Values

• Christ-centered, prophetic, and creative culture

• Emphasis on excellence, integrity, and honoring people

• Commitment to transparency, confidentiality, and ethical practices

• Equal opportunity and respectful consideration of all applicants