Technical Account Manager Specialist

As a Technical Account Manager Specialist, reporting to Sr. Manager – Technical Account, you will play a critical role in enhancing client experiences and enabling global growth.

You will thrive in this position if you are collaborative, strategic, have a global mindset, and bring a passion for finance and technology to a fast-paced, high-impact environment.

Key Responsibilities

Provide overall technical support services to clients in accordance with the Support and Maintenance Agreement.

Collaborate closely with product engineering and project management teams, acting as a bridge between customers and internal teams to proactively manage expectations.

Own and coordinate client incidents, ensuring they are monitored, regularly updated, and resolved within agreed response and resolution times.

Take accountability for client SLAs and deliver internal and external KPI reporting.

Contribute to the Client Success strategy to drive growth and enhance support satisfaction, in a hands-on role requiring strong technical understanding of Nasdaq products and technology.

Required Qualifications

Bachelor’s degree in Engineering or a related field, or equivalent experience in engineering, product management, quality assurance, or similar roles.

Strong client orientation with excellent communication, interpersonal, and relationship-building skills.

Solution-oriented and customer-focused, with an understanding of risk management and quality assurance.

Solid technical background, including enterprise software implementation experience and good Unix/Linux knowledge, with the ability to learn new technologies quickly.

Proficiency in Microsoft Office and Atlassian tools, strong presentation skills, and a solid understanding of capital markets and financial systems.

Preferred Qualifications

Experience in a technology-driven or fintech environment.

Familiarity with cloud technologies.

Data-driven communication skills and the ability to present to diverse audiences.

This position is located in Vilnius, Lithuania, and offers a hybrid work environment with at least 3 days per week in the office.

Benefits & Rewards

We offer a competitive, well-rounded rewards package that supports you and your family—inside and outside of work.

The base pay range for this role is 3200 – 3800 Eur Gross. Actual pay depends on skills, experience, education, and location. In addition to base pay, we offer short-term incentives (bonus or commission) and long-term incentives (equity), where applicable, as well as the following benefits:

Competitive base salary.

Annual bonus.

Annual equity grant.

Employee Stock Purchase Plan with discounted company shares.

Pension plan with Nasdaq contribution.

6 additional days off per year.

Extra vacation time based on tenure.

Work from (almost) anywhere – up to 20 days per year.

Paid time off to volunteer.

Health insurance.

Free gym, yoga & pilates classes and discounted in-office massages.

24/7 mental health support for you and your family.

Global mentoring program.

Unlimited access to e-learning platforms.

Hybrid work setup.

Modern and comfortable work environment with fresh fruit, snacks, and weekly fika breaks.

For more information, visit: Nasdaq Benefits & Rewards Career Page.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

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