Endpoint Support Tech (Infrastructure Specialist 2)

ADA Notice

If you require an accommodation based on a disability for any step of the selection process, please contact

Selection Priority Notice

Current employees of ODJFS in the /OCSEA union have selection rights before all other applicants. Applications from all other candidates will only be considered if an internal OCSEA applicant is not selected for this position.

Background check information

The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

Medical Coverage

Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period

Paid time off, including vacation, personal, sick leave and 11 paid holidays per year

Childbirth, Adoption, and Foster Care leave

Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)

Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Office of Information Services

The Office of Information Services (OIS) works to support the business functions and the delivery of health, human, and employment services through the application of information technology. OIS supports the delivery of programs to millions of recipients through the development and round-the-clock operation of automated information systems. Due to the number of end-users and technologies supported, OIS is one of the largest and most complex IT organizations within Ohio state government. Learn more about the Office by visiting the ODJFS OIS webpage.

What You Will Do

As an Endpoint Support Technician, you will be the primary point of contact for resolving technical issues and ensuring the seamless operation of our organization’s computer systems. Your role is crucial in maintaining productivity and efficiency. You will provide technical assistance to employees, troubleshoot hardware and software problems, and implement security measures to safeguard our data. This role is ideal for someone who enjoys solving problems, has a passion for technology, and thrives in a dynamic, fast-paced environment. If you have the technical skills and a customer-focused mindset, a career as an Endpoint Support Technician can be both challenging and rewarding.

Key Responsibilities include, but are not limited to\:

Install, configure, and maintain computer hardware and software.

Assist in managing network infrastructure, including routers, switches, and servers.

Provide technical assistance to employees, both in person and remotely.

Implement and maintain security measures to protect organizational data and systems.

Create and maintain technical documentation.

Diagnose and resolve hardware and software issues, from minor glitches to major system failures, often under time constraints.

Set up new computer systems, install software, and configure networks.

Update systems regularly, perform routine maintenance, and ensure all security protocols are followed.

Schedule\: Full-time

Location\: This position will be headquartered at the Rhodes State Office Tower – 30 E. Broad Street, Columbus, OH 43215

Hours: Standard workdays are Monday through Friday. Hours are between 7\:00 a.m. and 6\:00 p.m.

Travel\: Occasional travel within the state of Ohio.

PN(s)\: 20039871

The ideal candidate, at minimum, must have the following\:

Option 1:

48 months combined work experience in any combination of the following\:

Installing, monitoring/maintaining, configuring, upgrading, and/or administering/operating multiple technology domains

12 months work experience in specified primary technology (Office Productivity Suite)

Option 2:

Completion of associate core program in computer science or information systems

30 months combined work experience in any combination of the following\:

Installing, monitoring/maintaining, configuring, upgrading, and/or administering/operating multiple technology domains

12 months work experience in specified primary technology (Office Productivity Suite)

Option 3:

Completion of undergraduate core program in computer science or information systems

24 months combined work experience in any combination of the following\:

Installing, monitoring/maintaining, configuring, upgrading, and/or administering/operating multiple technology domains

12 months work experience in specified primary technology (Office Productivity Suite)

Or equivalent of minimum class qualifications for employment noted above.

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio’s OCSEA pay range 34. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $36.90 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Pay Range 34

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Step 9

Hourly

$36.90

$38.70

$40.59

$42.62

$44.66

$46.87

$49.18

$51.58

$54.17

Annual

$76,752

$80,496

$84,427

$88,650

$92,893

$97,490

$102,294

$107,286

$112674

Months of Employment

At Hire

6 Months

18 Months

30 Months

42 Months

54 Months

66 Months

78 Months

90 Months

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

Cash and Food Assistance

Employment Services and Workforce Development

Unemployment Insurance

Adult Protective Services

Child Support

Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone’s world!

Guiding Principles

We will be a leader in customer satisfaction.

We will have a reputation that attracts and retains talented, diverse, and dedicated employees.

We get better at what we do every day.