Keyholder

Since 2013, Mine & Yours has been leading Canada’s luxury resale movement.

We’re a recognized destination for buying and selling authentic pre-owned luxury goods, serving a loyal in-store and online community of fashion lovers worldwide.

Our vision is to create a fashion community that values luxury, quality, and sustainability.

By extending the life of luxury pieces, we help reduce fashion waste while making high-end fashion more accessible.

What sets us apart is our highly curated collections and inspiring, welcoming boutiques where every visit brings the excitement of discovering something new.

Our Core Values Passion for Product Every piece is a jewel, every detail matters.

Connect and Uplift We rise by lifting others.

The Store is Our Stage Every detail tells our story.

Hustle Together One team, one dream - we get it done.

Sustainably Conscious Mindful today, responsible for tomorrow.

These values guide how we lead, collaborate, and show up for our clients and teammates every day.

Summary of the Role: We are seeking a confident and responsible Keyholder for our Kitsilano location.

The ideal candidate is well versed in luxury brands and current trends in the fashion industry, is passionate about sustainability and is dedicated to delivering an elite retail experience.

The ideal candidate also has experience with opening and closing procedures and is comfortable taking on minimal supervisory duties as needed.

Language skills and an existing client book is a strong asset.

Key Responsibilities: • Support store leadership with opening and closing procedures• Take initiative in maintaining store standards during supervisor absence• Represents the Brand, knows our core values, what makes us unique, how to introduce clients to our brand• Provide a unique and incredible client experience every time• Greet every client and offer personalized attention• Achieve personal sales and outreach targets while supporting the goals of the team• Educate clients on product function, style and fit to provide a best-in-class client experience• Build and foster lasting relationships with customers by providing a personalized client experience, including client outreach regarding in-store events, merchandise requests, and sales follow-up• Maintain product, displays and store appearance• Liaise with suppliers and schedule selling appointments• Consistently seek new fashion and product knowledge to act as an expert for the client• Responsible for staying up to date with product knowledge: Knows trends, designer information and how to outfit/style• Brings and develops a client book• Supports with ad-hoc projects and tasks as needed• Brings creative/innovative ideas to the store leadership team in support of the store and business What You'll Bring: • Knowledgeable and passionate about luxury fashion, brands and trends• Proven ability to achieve sales objectives while delivering professional and honest service• Great at developing relationships with customers, suppliers and colleagues• Ability to positively and proactively handle customer concerns and prioritize multiple tasks in a fast-paced environment• Basic computer knowledge (word, e-mail, social media, POS systems)• Can quickly learn new procedures and processes• High level of ownership, accountability and initiative• Second language an asset What's In It for You?

• Market aligned pay, health benefits and vacation• Store discount and monthly clothing allowance• A great company culture where creativity and ideas are celebrated• The opportunity to help grow a sustainable, ethical business Our Commitment to Inclusion At Mine & Yours, diversity, equity, and inclusion are central to who we are.

We know these values strengthen our business, our team, and our impact in the world.

We welcome all qualified candidates to apply and are committed to providing an inclusive and accessible experience for everyone.