Helpdesk Operator

Posting Details

Position Information

Posting Number

SF2435P

Position Title

Helpdesk Operator

Position Type

Classified Staff/Hourly

Department

Information Technology - Troy

Division

Finance and Administration

Campus

Troy

Work Status

Part-Time (IPT)

Temporary

No

Location

Troy - T01

Job Summary

The Helpdesk Operator position in Information Technology is responsible for answering IT Helpdesk phone calls; providing basic troubleshooting for computer problems covered in training; directing callers to online knowledge base, and other resources, for additional support when applicable; assisting callers in creating helpdesk accounts, submitting tickets and utilizing support history tools; submitting, reviewing, updating, and closing tickets for callers as needed; directing callers to appropriate further assistance if issue is not supported by IT Helpdesk; rotating and logging backup tapes, as covered in training; and other additional duties as assigned.

Minimum Qualifications

1. High school diploma or equivalent

2. Basic computer knowledge

3. Customer service skills

Preferred Qualifications

1. Experience working as a helpdesk operator

Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties?

No

Work Hours

- No more than 19 hours per week

- Hours of operation are 7am-11pm on Monday through Friday, 9am-5pm on Saturday, and 1pm-9pm on Sunday

List any hazardous conditions or physical demands required by this position

NA

Does this position have supervisory responsibility?

No

Posting Date

12/10/2025

Closing Date

Open Until Filled

Yes

Special Instructions to Applicants

Quick Link