Batch Operator

• 2+ Years experience in below

• Experience in Batch scheduling tools like Opcon, Unix /shell scripting and SQL

• Monitor, support, and troubleshoot scheduled batch jobs using enterprise-level job scheduling tool OpCon.

• Provide production support for batch processes running in a 24x7 environment, including incident management, issue resolution, and coordination with development and maintenance teams.

• Perform root cause analysis and implement solutions for recurring job failures or performance issues.

• Experience and knowledge in Integrated Eligibility systems batch framework

• Execute ad-hoc and scheduled jobs/scripts in UNIX/Linux environments and monitor system logs, services, and performance metrics.

• Write, modify, and debug basic UNIX/Linux shell scripts and SQL queries to support operational activities and report generation.

• Manage shift-based responsibilities, rotating between the following shifts:

• Shift 1: 8:00 AM - 4:00 PM CST

• Shift 2: 4:00 PM - 12:00 AM CST

• Shift 3: 12:00 AM - 8:00 AM CST

• Provide on-call and weekend support for batch operations, critical processes, month-end/year-end activities, releases, and maintenance windows.

• Ensure timely execution of high-priority and SLA-bound processes, escalating issues when necessary.

• Collaborate with application, infrastructure, and database teams to ensure batch operations meet business requirements.

• Participate in change management processes, validations, and post-release validations for batch-related changes.

• Maintain documentation for batch jobs, troubleshooting guides, shift handovers, and standard operating procedures.