Intake Coordinator-Inside Sales

We are looking to add Intake Coordinators to our team Full Time (NOT REMOTE)

Shift available - 2pm to 10pm days differ (Saturday & Sunday included)

Advanced Recovery Systems (ARS), an integrated behavioral healthcare management company, is dedicated to providing exceptional care for addiction, substance abuse, and mental health issues. With our facilities located across various regions of the U.S., we have been committed to furthering our mission and applying advanced approaches to patient care. Learn more about ARS and our transformative work at

Intake coordinators provide the initial contact a client has with The Recovery Village unless they have had direct contact with one of the business development representatives. They may conduct brief telephone screenings to determine the nature and extent of the client's presenting issue, and whether The Recovery Village can provide the services the client is requesting.

If applicable to the setting, intake coordinators may be responsible for obtaining insurance information. After an intake assessment is completed, the intake coordinator discusses admission with the Admissions Director. At times the intake coordinators may determine that the agency or organization is not an appropriate match for a client's needs and will refer the client to a more suitable facility.

Core Job Duties

Maintain strict client confidentiality.

Responsible for demonstrating a positive image

Answers the telephone within three (3) rings using an appropriate greeting

Attempt to obtain key information to impact first call close and connection process

Effectively connect with the caller to allow them to see you as the expert

Conducts pre-admission assessments to determine appropriateness for admission.

Provide program information to prospective clients and families as needed.

Makes copies/send faxes as needed

Provides visitors or callers with general and specialized information about the facility

Conduct telephone conversations in a friendly and professional manner

Other Required Tasks

Maintains clear communications with supervisors and co-workers

Follows all policy and procedures of The Recovery Village

Receives and screens visitors and / or telephone calls, providing general and specialized information about the facility

Work as a positive team member

Other duties as assigned by Director of Admissions and Call Center Supervisor

Participate in staff meetings as needed

Provide potential business development referrals to the Director of Business Development

High School diploma or equivalent.

Experience in sales highly desired, especially Complex Selling.

Any experience working in Mental Health or Addiction Treatment is very helpful.

BENEFITS: Benefits begin on the 1st day of the month following date of hire.

Competitive Starting Pay

Paid Time Off: Up to 2 weeks/year Accrual begins on Day 1 of employment

Retirement: 401K + match

Insurance: Health, Vision, Dental, Life

Matching HSA: Up to $1500/year company contribution

Travel Concierge, LifeMart Employee Discounts, Health Advocate, EAP Program

And much more!

Advanced Recovery Systems complies with state and federal nondiscrimination laws and policies that prohibit discrimination based on age, color, disability, national origin, race, religion, or sex. It is unlawful to retaliate against individuals or groups based on the basis of their participation in a complaint of discrimination or on the basis of their opposition to discriminatory practices/EEO. We are proud to be a drug-free workplace.

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