Customer Support Representative

Job Description

JOB SUMMARY

We are seeking highly professional and career-driven Customer Support Service Professionals to join our team. This role is responsible for handling incoming phone calls regarding service inquiries on client's accounts. Successful candidates will deliver world-class service with accuracy and efficiency while consistently meeting department performance metrics. Support areas include Client's Cash Management products and services, Client's Online (client website), Mobile app, and general account or financial inquiries.

KEY RESPONSIBILITIES

Handle incoming client phone calls with professionalism, accuracy, and efficiency.

Provide support for client's Cash Management products and services.

Assist clients with Online and Mobile app inquiries.

Respond to general account and financial-related inquiries.

Consistently meet or exceed key department performance metrics.

Contribute to a fast-paced, team-oriented environment.

Multi-task effectively and adjust quickly to changes in a busy financial service center.

Deliver world-class customer service and maintain a high level of client satisfaction.

QUALIFICATIONS

Preference for one of the following:

College degree.

Previous contact center experience.

Additional Requirements:

Strong communication and interpersonal skills.

Ability to work in a fast-paced, team-oriented environment.

Aptitude for multi-tasking and adapting to change.

High level of professionalism and commitment to customer service excellence.

Strong problem-solving skills and attention to detail.

WORKING CONDITIONS

Financial service center environment.

Fast-paced, client-facing role requiring adaptability and professionalism.

Team-oriented culture with performance metrics and service level expectations.

Education: High School

Company Description

Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.

We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.

Full-time