Information Technologist 1

Schedule: Full-time

What you'll do:

OBM wants you to join our team as an Information Technologist 1. This role is a unique blend of information technology, customer service and problem solving. If this sounds interesting to you, apply to join our team at OBM.

In this role, you’ll provide maintenance and documentation support to IT specialists, while generating enhancements for existing infrastructure, software or database systems in compliance with OBM and State of Ohio standards.

As an Information Technologist 2, you’ll also perform these key tasks:

Provide Tier 1 customer support for user connectivity issues (passwords, Cisco DUO, Global Protect, network).

Provide Tier 1 customer support for Microsoft M365 applications (Teams, Outlook, Excel, Word, PP, SharePoint, OneDrive).

Provide Tier 1 customer support for 3rd party applications (Adobe, SnagIt, PDF, etc.).

Provide Tier 1 customer support for hardware issues (laptops, monitors, docking stations, printers).

Use ServiceNow to manage customer support tickets and track inventory.

Laptop imaging (SCCM), deployment, and inventory.

Document processes and create job aids.

As your knowledge base grows you will move into more Tier 2 customer support as well

If you want to work in a creative problem-solving environment with a hands-on approach, while serving the state of Ohio and its customers, this opportunity may be right for you! We celebrate diversity and are committed to creating an inclusive environment for all employees. Apply today for the next step in your career and an opportunity to contribute to shaping Ohio’s future![placeholder]

6 mos. combined work experience in any combination of the following: computers &/or electronics and/or in telecommunications performing routine analysis, programming, installation, maintenance and/or systems support, solving problems with pre-determined methods on basic hardware or software including experience providing customer support.

-Or 2 courses in computer science or information systems.

-Or equivalent of minimum class qualifications for employment noted above.

Job Skills: Information Technology