Desktop Support Engineer

Kforce is immediately adding a full-time Desktop Support Engineer in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Colombus, OH.

This is a professional banking setting with a high touch and executive level user community.

Duties: * Desktop Support Engineer will configure, install, and test hardware components, hardware deployment replacements * Manage hardware and software service-related issues for end-users to prevent escalation, working in the ServiceNow Ticketing System * Providing cross-divisional troubleshooting by updating and maintaining tickets * Reimaging PCs, backing up and restoring user data.

Installing and validating correct software versions on devices and confirm functionality * As a Desktop Support Engineer, you will utilize Wells utilities to troubleshoot end-user machine functionality * Documenting service events accurately in work orders and ticketing systems* 3-5 years of experience providing software/hardware support, server, cisco technology knowledge in a professional setting * Prior experience Assisting with administration of Virtual/Desktop/Laptop Management and infrastructure applications including VDI, patch management, encryption technologies, Anti-virus, incident/Request management * Previous experience working in ServiceNow (a plus) ticketing system or similar * Knowledge of two factor authentication * Proficiency with troubleshooting/supporting MS office suite of applications including MS Teams outlook and WinOS * Proficient in backing users' data, recovering data, and reimaging users' devices both remotely and at users' desk * Strong customer communication and service skills * Must be able to work independently in a fast-paced high profile environment