Administrative Professional 4

Schedule: Full-time

Administrative Professional 4

Service Monitoring & Enforcement Department (SMED)

Hourly Rate: $26.92

About The Service Monitoring & Enforcement Department:

The Service Monitoring and Enforcement Department’s (SMED) mission is to enforce consumer safeguards, to resolve consumer complaints and to ensure Ohio utility consumers receive safe and reliable services. SMED is organized into three divisions.

What You'll Do:

In this position as an Administrative Professional 4, you will:

Provide comprehensive administrative assistance to the Service and Monitoring & Enforcement Departmental (SMED), including direct support to Director and División Chiefs

Facilitate daily operations by assisting with routine tasks, coordinating division projects, and managing record retention

Handle internal and external communications, responding to both written and oral correspondence in a timely and professional manner

Maintain and update departmental records, ensuring data accuracy across platforms such as Salesforce, Ohio 811 excavator lists, and SharePoint

Edit and/or perform regular maintenance for SMED webpage

Coordinate recruitment logistics such as scheduling interviews, organizing assessments, and support test proctoring activities

Perform general clerical tasks (process mail, answer phone, monitor fax transmissions)

Arrange travel accommodation for field staff

Document and revise meeting minutes for boards and Commissions

Report in location: 180 E. Broad St., Columbus, Ohio 43215, Franklin County.

PUCO core hours of operation are Monday-Friday from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across PUCO departments. Most positions perform work on-site at the PUCO Central Office. The PUCO offers flextime work schedules that allow an employee to start the day as early as 6:00am or as late as 10:30am. Flex-time schedules are based on operational need and require supervisor approval.

Salary Information: Unless required by legislation or union contract, starting salary is set at the lowest rate of the salary range. In most cases, successful employees will increase a step in the salary range within six months, with subsequent step increases occurring every year. In addition, the State of Ohio offers cost of living adjustments, longevity supplements after five years of public service, and wellness incentives.

30 mos. exp. or 30 mos. trg. in secretarial/administrative professional field.

-Or completion of associate core coursework in secretarial science or business office applications from accredited career school or community college; 12 mos. exp. in secretarial/administrative professional field.

-Or 12 mos. exp. as Administrative Professional 2,16872.

-Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills: Administrative Support/Services