Customer Service, Client Support

Job Description

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Customer Service, Client Support

Location: Columbus, OH 43219, USA

Duration: 12+ Months

Pay range: $20-22/hr.

Job Description:

Responsible for delivering world-class client service by building strong relationships and serving as a primary point of contact for Retirement Services inquiries. The role involves handling inbound calls from financial advisors and branch employees, resolving issues using internal and external tools, and ensuring requests are routed and escalated appropriately. Success is measured by meeting established team and departmental service goals.

Key Responsibilities:

Build and maintain effective client relationships to ensure high-quality service

Handle incoming calls related to Retirement Services from advisors and branch staff

Research, resolve, and respond to inquiries using available tools and resources

Follow established procedures to route requests and escalate issues when needed

Consistently meet service-level and performance goals set by management

Required Skills & Qualifications:

Strong attention to detail with effective multitasking and time management skills

Ability to build positive client relationships and handle difficult interactions

Strong problem-solving skills with the ability to de-escalate potential issues

Excellent written, verbal, and listening communication skills

Ability and willingness to learn quickly and apply knowledge across scenarios

Bachelor’s degree or minimum of 2 years of financial industry experience

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.