Customer Service Representative

Job Description

Our growing plumbing company is seeking a friendly, organized, and dependable Customer Service Representative (CSR) to join our team full time. This role is the first point of contact for our customers and plays a critical part in delivering excellent service, scheduling jobs, and supporting our technicians in the field.

If you enjoy helping people, staying organized, and working in a fast-paced environment, we’d love to hear from you.

Responsibilities

Answer incoming customer calls professionally and courteously

Schedule plumbing service appointments and emergency calls

Gather accurate customer and job information

Dispatch and communicate job details to technicians

Update customer accounts and service notes in our system

Handle billing questions, service follow-ups, and customer concerns

Provide clear communication and set proper expectations with customers

Support office operations as needed

Qualifications

High school diploma or equivalent

Customer service or call-handling experience preferred (plumbing or trades experience a plus, but not required)

Strong communication and problem-solving skills

Ability to multitask and remain calm in urgent situations

Basic computer skills and comfort using scheduling or CRM software

Reliable, punctual, and team-orientedCompany Description

Ethical Plumbing is a trusted plumbing company committed to honest service, quality workmanship, and exceptional customer care. We pride ourselves on integrity, clear communication, and treating both our customers and employees with respect. Our team-focused culture supports growth, reliability, and long-term success.

Full-time