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Remote Customer Experience Support Representative Work From Home (US

Company:
Thumbtack.LLC
Location:
Grand Rapids, MI
Posted:
January 18, 2026
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Description:

We are seeking dependable and customer-focused individuals to join our remote workforce as Customer Experience Support Representatives. This work-from-home opportunity is open to applicants residing within the United States who are comfortable assisting customers through inbound phone communication. The primary objective of this role is to ensure customers receive accurate, courteous, and timely assistance while maintaining service standards.

As a Customer Experience Support Representative, you will handle inbound calls from customers who have questions, need clarification, or require general assistance. You will carefully listen to each inquiry, follow established service procedures, and use internal systems to provide consistent responses. This role is strictly support-based and does not involve outbound calls, sales activities, or marketing outreach. All interactions are initiated by customers.

Remote training is provided to help you understand call handling expectations, communication guidelines, and system navigation. Training also covers documentation practices and quality standards. While prior customer service or call center experience can be helpful, it is not required. We welcome applicants who demonstrate professionalism, reliability, and a willingness to follow instructions.

Working from home requires discipline and accountability. Candidates must have a quiet and dedicated workspace, reliable high-speed internet, and basic computer proficiency. You should be comfortable multitasking, entering information accurately, and remaining focused during scheduled shifts.

This position may offer flexible scheduling options based on business needs. Part-time and full-time opportunities may be available. Many team members value the stability and convenience of remote work while developing communication and customer support skills. Consistent performance may lead to long-term opportunities.

Our remote team emphasizes respect, consistency, and clear communication. Supervisors and support staff are available to provide guidance, feedback, and assistance when needed. We strive to maintain a structured and professional remote work environment.

If you are a U.S.-based applicant seeking a legitimate work-from-home customer experience support role, we encourage you to apply.

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