Order Processing Specialist, CSR

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC).

MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work!

MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US.

In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success!

Competitive Pay

Advancement Opportunities

Medical, Dental & Vision Insurance

HSA Account w/Company Contribution

Pet Insurance

Company provided Life and AD&D insurance

Short-Term and Long-Term Disability

Tuition Reimbursement Program

Employee Assistance Program (EAP)

Employee Referral Bonus Program

Social Recognition Program

Employee Engagement Opportunities

CALM App

401k (with a matching program) / Roth IRA

Company Discounts

Payactiv/On-Demand Pay

Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays The Order Processing Specialist is responsible for processing and qualification of new orders related to Respiratory and Durable Medical Equipment, to ensure orders are qualified to submit clean billable claims and provide excellent customer care.

Responsibilities and Duties:

Manage high volume of same day urgent orders.

Review all inbound documents received.

Make outbound calls to physician offices and hospitals to request pending documentation necessary for qualification.

Verify patient demographic information.

Confirm and validate insurance coverage.

Review benefits for patients and/or their families.

Collect method of payment when applicable based on equipment and insurance guidelines required by MSC protocol.

Excellent communication skills to interact with customers over the phone and provide support.

Ability to accurately document patient and referral interactions, inducing issue descriptions, resolutions, and follow-up actions taken.

Responsible for meeting personal and team qualitative and quantitative targets.

Consistently utilize Medical Service Company's designated tools developed for this position.

Knowledge of privacy and data protection regulations, such as the Health Insurance Portability and Accountability Act (HIPAA)

Ability to work effectively as part of a team, collaborating with other contact center specialists, technicians, and healthcare professionals.

Schedule Deliveries.

Generate and review medical necessity forms to ensure compliance and enter for billing purposes.

Strong organizational skills to manage multiple customers' enquiries and manage tasks simultaneously.

Perform other duties as assigned. Qualifications:

Education: Graduate of an accredited high school.

Experience/Knowledge/Skills/Physical Requirements:

Minimum of 1 year of progressively responsible customer service experience preferred.

Customer oriented with excellent oral and written communication skills.

Pleasant personality with excellent phone and interpersonal and organizational skills (a team player)

Ability to organize and coordinate multiple tasks.

Build sustainable relationships and engage customers by taking the extra mile.

Self Starter

Works well independently