Program Director

Job Description

Benefits:

Simple IRA Plan

Competitive salary

Training & development

Bonus based on performance

Opportunity for advancement

About Us:

At Helpful Hearts Health Services Inc., we believe in empowering individuals with developmental disabilities to live lives of purpose, dignity, and connection. Were a passionate, mission-driven DDA provider offering person-centered services that promote independence, inclusion, and real community integration.

Were growingand were looking for a compassionate, organized, and strategic leader to help us strengthen our programs and take our service delivery to the next level.

Position Summary:

The Program Directorwill lead the planning, development, and execution of all programs across our agencyincluding Community Living Group Homes, Personal Support, Community Development Services (CDS), Employment Services, Supported Living, Nursing Services, Transportation (OHCDS), and many more. This role is central to ensuring that every service we offer aligns with our mission, maintains compliance with DDA regulations, and most importantlymeets the needs of the individuals and families we support.

This person is not just an operations leadertheyre a builder of people, programs, and possibilities.

Key Responsibilities:

Program Oversight & Development

Oversee the daily operations of all active DDA programs

Ensure service delivery aligns with person-centered plans and meets DDA, COMAR, and Medicaid waiver standards

Lead the development and implementation of new services and initiatives

Regularly review and improve program structures, workflows, and documentation

Staff Leadership & Training

Supervise and support Program Managers, Team Leads, and Direct Support Professionals (DSPs)

Collaborate with HR to recruit, train, and retain high-quality team members

Ensure all program staff are properly trained in MANDT, Emergency Preparedness, Cultural Sensitivity, Incident Reporting, and other key trainings

Foster a culture of growth, communication, and accountability

Quality & Compliance

Partner with QA staff to monitor, document, and improve service quality

Respond promptly and professionally to licensing inspections, regulatory visits, incident reports, and concerns from individuals, families, or guardiansensuring transparency, accountability, and a commitment to quality care.

Use data and feedback to identify trends and areas of improvement

Participate in the creation and implementation of the agencys Quality Assurance Plan

Collaboration & Communication

Serve as a key liaison between our agency and service coordinators, families, and state agencies

Attend IDT meetings and ensure proper follow-up and implementation of team decisions

Collaborate with the CEO and leadership team on strategic planning and program expansion

What We're Looking For:

A heart for serviceand a head for systems.

Proven leadership experience in a DDA, human services, or Medicaid-funded setting

Strong knowledge of Marylands DDA policies, regulations, and services

5+ years of program management or senior-level operations experience

Ability to lead with empathy, communicate effectively, and build trust across all levels

Excellent organizational, writing, and critical thinking skills

Bachelors degree in Human Services, Social Work, Healthcare Administration, or related field (Masters preferred)

Bonus Points If You Have:

Experience working in or managing multiple DDA services

Background in staff training, service coordination, or policy development

An eye for data-driven improvement and systems thinking

A calm presence under pressureand a sense of humor when needed

Why Join Us?

Were a purpose-driven agency that truly puts people first

Youll help shape the future of services for individuals with disabilities in Maryland

We offer a supportive, team-oriented environment with room to grow

Competitive salary

Ready to Apply?

If youre a compassionate leader who can see both the big picture and the daily detailsand youre ready to help transform liveswe want to hear from you. Send your resume and a brief cover letter to with the subject line Director of Programs Application".

Full-time