Service Advisor

Job Description

RESPONSIBILITIES

Maintain Customer Service Index (CSI) rating as set by dealership service manager

Responsible for the entire customer service experience from the service drive until vehicle is turned back over to the customer

Schedule appointments and generate estimates

Advise customers on the care of their vehicles and the value of maintenance in accordance with the manufacturer’s specifications

Effectively communicate to the customer the timeline of repair and maintenance

Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time

Document repair and maintenance changes on repair order in the approved manner

Resolve customer complaints and questions

Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele

QUALIFICATIONS

Minimum high school diploma or GED equivalent required

Associate’s degree (AA) or equivalent from two-year college or technical school preferred

Trade school training and education preferred

At least six months to one year automotive industry or related experience and/or training

Broad knowledge of new vehicle technologies

Excellent customer service skills

Ability to be analytical and multi-task

Ability to work with little supervision

Self-motivated enthusiastic presence in a team environment

Strong written and communication skills

Consistent and stable work history

Valid driver’s license and clean driving record

Professional appearance and work ethic

Full-time