Spa Manager

Leadership & Operations * Lead, supervise, and support Spa team members in daily operations.

* Ensure smooth, efficient, and guest-focused Spa operations at all times.

* Maintain complete knowledge of all resort amenities, Spa services, products, and hours of operation.

* Uphold LakeHouse Spa standards consistently with all team members.

* Supervise daily guest interactions and resolve guest concerns promptly and professionally, ensuring follow-up and satisfaction.

* Oversee Spa scheduling, appointment bookings, and service flow for individuals and group bookings.

Financial & Administrative Responsibilities * Actively participate in forecasting, payroll, scheduling, and labor management.

* Maintain departmental expenses within established budgetary guidelines.

* Assist with inventory management of professional products and supplies.

* Ensure proper linen control and cleanliness of all Spa areas.

Staffing, Training & Development * Recruit, hire, onboard, train, and retain Spa team members.

* Train staff across Spa areas including guest services, sales, and Spa operations.

* Support Company on-line training platform, ensure employee participation, schedule time for compliance.

* Motivate team members to perform at their highest potential.

* Conduct performance coaching, evaluations, and disciplinary actions as necessary.

* Foster a positive, professional, and team-oriented work environment.

Meetings & Collaboration * Attend and actively participate in: * Departmental meetings * Guidance Team meetings * Operations meetings * Quality meetings * Daily stand-ups * Work collaboratively with other resort departments to support operational goals.

Supportive Functions * Attend all required departmental and resort meetings.

* Perform duties within a team-based environment.

* Professionally represent LakeHouse Spa and Lake Austin Spa Resort at all times, including while on property.

* Maintain LASR appearance and grooming standards consistently.

Knowledge, Skills & Abilities Essential Qualifications * Strong accounting, budgeting, and forecasting knowledge.

* Proven leadership and supervisory experience.

* Minimum of two (2) years in a management role with direct staff supervision.

* Demonstrated Human Resources knowledge and sound judgment.

* Strong verbal and written communication skills.

* Computer proficiency, including Microsoft Excel and Microsoft Word.

Preferred Qualifications * Spa and/or salon experience.

* Hospitality or luxury resort experience.

Abilities * Ability to motivate, train, and fairly evaluate staff performance.

* Ability to work independently with minimal supervision.

* Strong organizational, multitasking, and time-management skills.

* Ability to work collaboratively with cross-functional teams.

* Ability to schedule services for individuals and large groups.

* Flexibility to work varying schedules, including weekends and holidays.

* Ability to remain calm, professional, and pleasant in high-pressure situations.

* Knowledge of resort operations and competitive markets.

* Thorough understanding of federal, state, and local employment laws.

* Fluency in speaking, reading, and writing the primary language of the workplace.

Physical Requirements * Primarily indoor work environment with controlled temperatures.

* Ability to stand for up to 7 hours per day.

* Ability to lift up to 15 lbs occasionally.

* Requires walking, standing, sitting, reaching, grasping, repetitive motions, and fine motor skills.

* Continuous speaking, listening, and visual acuity required.

* Ability to operate standard office equipment including computers, phones, printers, copiers, and fax machines.

Work Schedule & Attendance * Regular attendance is essential.

* Due to the cyclical nature of the hospitality industry, flexible scheduling is required based on business needs.

* Attendance at all required training and skill development sessions is mandatory.

* Employees must comply with all Lake Austin Spa Resort rules and regulations for safe and effective operations.