Administrative Assistant

Job Description

Job Title

Administrative Assistant / Phone Support RepresentativeJob Summary

The Administrative Assistant & Phone Support Representative provides essential administrative and customer service support by handling phone communications, managing office tasks, and assisting with daily operations. This role requires strong organizational skills, professionalism, and the ability to communicate effectively with clients, vendors, and internal staff.Key ResponsibilitiesPhone & Communication Duties

Answer incoming phone calls promptly and professionally

Route calls to appropriate staff or departments

Take accurate messages and follow up as needed

Respond to basic inquiries and provide information to callers

Make outbound calls for scheduling, reminders, or follow-upsAdministrative Duties

Perform general office tasks such as filing, copying, scanning, and data entry

Manage calendars, appointments, and meeting schedules

Prepare and edit documents, emails, and reports

Maintain organized records (digital and physical)

Assist with invoicing, billing, or order processing (if applicable)Customer Service & Office Support

Greet visitors and provide front-desk support (if applicable)

Maintain a professional and welcoming office environment

Coordinate with team members to support daily operations

Handle confidential information with discretionRequired Qualifications

High school diploma or equivalent (Associate’s degree preferred)

Previous administrative or customer service experience preferred

Strong verbal and written communication skills

Proficiency in Microsoft Office (Word, Excel, Outlook) or similar tools

Ability to multitask and manage time effectivelySkills & Competencies

Professional phone etiquette

Attention to detail and accuracy

Strong organizational skills

Dependable, punctual, and self-motivated

Ability to work independently and as part of a teamWork Environment

Office-based

Full-time