Donor Lifecycle & Experience Manager

Job Description

Reporting Relationship: This position will report to the Sr. Manager of Audience Experience

Purpose: The Tim Tebow Foundation (TTF) is looking for a calm, structured, highly reliable, and collaborative leader to own the donor journey post gift. This role is responsible for designing, orchestrating, and executing donor experiences at scale. They will ensure every donor feels known, valued, understand their impact in the ministry, and intentionally invited them deeper into relationship with the Tim Tebow Foundation. They are the lifecycle architect and operator, connecting people, platforms, partners, and processes into one cohesive donor experience. They bring structure without losing the heart, translating strategy into repeatable execution. They make sure the right message reaches the right donor, through the right channel, at the right time, driving retention, lifetime value, long-term engagement, and trust.

Responsibilities:

· Design end-to-end donor journeys from first gift through long-term commitment

· Map lifecycle touchpoints across email, mail, SMS, phone, events, and donor portals

· Identify moments that matter in donor experience and remove friction

· Translate organizational strategy into clear, repeatable donor pathways

· Own post-gift execution across all donor segments

· Orchestrate multi-channel communication flows across donor segments

· Ensure clean handoffs and alignment between Engagement, Storytelling, Brand, and Growth Marketing, and vendors for holistic project execution

· Close loops and maintain operational excellence in execution

· Manage lifecycle, mail, and marketing automation vendors

· Ensure vendors execute with excellence and alignment to TTF standards

· Monitor and improve donor retention, lifetime value, and experience over time

· Identify patterns, friction points, and opportunities for improvement

· Build feedback loops to continuously refine donor journeys

· Serve as the post- gift connector between Growth Marketing, Development, Engagement, Brand, and Events

Qualifications:

· 3-5 years of experience in marketing, customer lifecycle, or customer experience

· Nonprofit fundraising experience preferred

· Knowledge of multi-channel orchestration (email, mail, SMS, phone, events, portals)

· Experience with vendor and partner management

· Strong working knowledge of marketing automation and CRM systems

· Natural stabilizer and operator

· Ability to identify patterns around donor behavior and friction points in the donor experience

· Enjoys building systems, refining journeys, and closing loops

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Full-time