Receptionist
Description:
Job Description
RECEPTIONIST
FIRST STATE BANK AND TRUST
CHAMPAIGN, IL
First State Bank and Trust is currently seeking a part-time Receptionist to join our team. As a Receptionist, you'll be an essential part of our team. The Receptionist serves as the first point of contact for customers, providing a warm and professional experience in person and by phone.
RESPONSIBILITIES
Serve as the first point of contact for customers, both in person and by phone; direct inquiries to the appropriate staff or take messages as needed.
Greet customers warmly and professionally, assess their needs, and ensure they are connected with the right team member.
Perform clerical tasks, including receiving, sorting, and distributing mail.
Scan and index documents for secure electronic retention, ensuring accurate and organized digital records.
Maintain a clean, organized, and welcoming reception area.
Deliver exceptional customer service by actively listening to customer needs, addressing inquiries promptly, and resolving concerns with empathy and efficiency.
Protect customers' personal information and uphold confidentiality standards.
Present a professional appearance and demeanor at all times while representing the bank.
Remain vigilant for potential fraud and follow established protocols to safeguard the bank and its customers.
QUALIFICATIONS
High School diploma or equivalent.
Previous experience in banking or customer service preferred.
Strong customer service skills.
Attention to detail and accuracy.
At First State Bank and Trust, we have established ourselves as a trusted financial institution. Serving seven markets across Central Illinois, our $500 million community bank provides a full range of services to customers. We have locations in Monticello, Champaign, Bloomington, Heyworth, Tuscola, Atwood, and Hammond. What makes us truly unique is that we're 100% employee-owned, meaning every team member has a stake in our success.
Equal Opportunity Employer. Member FDIC. Equal Housing Lender
Part-time