Salesforce DBA

Job Description

Description:

We are a leading global manufacturing company seeking a skilled Salesforce Database Administrator to manage, support, and enhance our Salesforce platform across multiple business units and international regions. This role will be primary point of contact for end user troubleshooting and focus on data modeling, integrity, migration, integration and maintenance to ensure Salesforce supports the end-to-end sales, service, and operations lifecycle while keeping alignment with the business's strategic goals.

Responsibilities:

Manage user accounts, roles, and permissions

Troubleshoot user issues and provide technical support

Assist with data imports, exports, and data hygiene

Monitor platform performance, and conduct regular audits

Lead user testing and deployment processes

Partner with departments to translate needs into system improvements, streamlining and automating manual processes

Design, document and optimize data models (objects, relationships)

Build and maintain dashboards & reports for sales, customer service, marketing & key stakeholders

Design and oversee implementation of integration with external systems (e.g., Marketing Cloud, ERP's, KBMax)

Develop training materials & guide users towards onboarding sessions based on role

Enforce data governance and security policies in compliance with internal standards and local regulations (GDPR, etc.)

Qualifications

3-5+ years of Salesforce Administration experience in a complex, multi-region organization

Salesforce Administrator Certification is highly preferred

Solid understanding of Sales Cloud, Service Cloud, Field Service Lightning (CPQ, & Marketing Cloud a plus)

Must be self-motivated and results oriented

Strong understanding of Data Migration and implementation tools.

Ability to translate business needs into technical solutions

Strong problem-solving, analytical, and communication skills with attention to detail

Strong understanding of Salesforce security, data modeling and system architecture

Knowledge of CI/CD tools and various change management tools (e.g., Gearset / Jira)

Experience working in or supporting manufacturing or industrial environments preferred

Ability to travel when necessary (less than 10%)

#IND

Maxcess is an equal employment opportunity employer. We do not discriminate on the basis of race, religion, sex, disability, age, pregnancy, national origin, sexual orientation, or any other characteristic protected by applicable law. We are committed to diversity and inclusion, and all qualified candidates are encouraged to apply.

Full-time