Patient Access Manager

Position Summary:

Lead and manage all daily Patient Access operations in a hospital environment.

Oversee registration processes, financial clearance activities, and related Patient Access functions.

Key Responsibilities:

Support short-term and long-term planning for all registration and Patient Access areas.

Manage pre-service and point-of-service financial clearance activities.

Actively manage budgets and department costs.

Develop and implement action plans to improve processes, service, and financial performance.

Manage and monitor all operational metrics to ensure department goals are met, including Service Level Agreements and budget targets.

Plan and manage staffing, including identifying needs, interviewing, hiring, and scheduling.

Oversee wage and salary related activities for direct reports.

Direct orientation, training, and ongoing development for Patient Access staff.

Grow and mentor supervisors and ensure staff engagement, alignment, and commitment to strategy, mission, and goals.

Communicate proactively and positively with your direct supervisor to support your own professional growth.

Enforce departmental policies, procedures, practices, and work rules in line with hospital and corporate guidelines.

Assist in developing new policies and procedures as needed.

Communicate key information, department status, and issues to staff, Director, and CFO.

Identify operational gaps or problems and recommend solutions for improvement.

Address staff concerns, resolve problems, and support a positive work environment.

Supervisory Responsibilities:

Supervise Supervisor, Patient Access.

Indirectly oversee Patient Access Representatives (levels I–IV).

Report to an onsite Director (Director I or II).

Serve as the standalone Patient Access leader at a clinic facility when applicable.

Knowledge, Skills, and Abilities:

Excellent interpersonal skills with the ability to build and maintain positive relationships.

Strong organizational skills with the ability to manage multiple priorities.

Demonstrated leadership and management abilities in a healthcare setting.

Thorough knowledge of healthcare information systems and patient registration workflows.

Clear understanding of Revenue Cycle Management and regulatory requirements.

Ability to communicate detailed information clearly in both oral and written form.

Strong ability to drive, monitor, and improve key operational metrics.

Ability to work collaboratively with admitting, clinical, and financial areas.

Education and Experience:

High School Diploma or equivalent required.

Bachelor's degree preferred.

Three to five years of healthcare supervisory experience preferred.

Extensive knowledge of the relationship between admitting, clinical areas, financial areas, and financial clearance activities.

Work Conditions:

Must be able to work in a sitting position for extended periods.

Work is performed in a hospital environment.

Must be available to work hours and days as needed based on departmental and system demands.

Must be available for on-call coverage as needed.