Customer Service Representative (Night Shift)

Job Description

NIGHT SHIFT Fulltime Iloilo (Onsite)

About the Role

We’re looking for a Customer Service Representative with 1 - 5 years experience to handle calls and email requests, raise and track work orders, coordinate urgent tasks with contractors, and process invoices and job tickets.

This role supports the timely follow-through of jobs and ensures tasks are completed and closed in line with agreed KPIs.

Why Cooee

Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do To be a part of transformation one person, one community, one business at a time.

We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision to transform through connection. We believe this is where the strength of Cooee and our partnerships lie in having clarity and conviction in purpose.

What you'll be working on

Interpreting and validating client's needs

Action an appropriate service response to resolve issues

Accurate data capture / entry

Effectively communicate with clients and contractors

Ensure internal and external service standards are met

Tracking and closure of outstanding jobs within agreed KPIs

Participate in system and staff development

What were looking for

Provided reliable customer service with minimum of 1-2 years experience.

Excellent verbal and written communication skills (phone and email)

Proficiency in problem-solving

Possesses excellent people skills

Basic Knowledge with Microsoft Office Suite

Experience in working in a customer service role is a plus.

Accuracy and attention to detail is essential.

Capacity to perform both individually and as a highly effective team member

Able to prioritize, multitask, and efficiently manage time.

Job Type: Full-time, Graveyard shift (7 PM- 4 AM)

Work Setup: No fix Weekend Off

Onsite (Iloilo Office): Bldg. 2, 2nd Floor of Nelly Garden, Jaro, Iloilo City